Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $10.25 - $14.25
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Work Schedule

Flexible
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Benefits

employee discount
flexible schedule
Employee assistance program
Paid training

Job Description

Steak 'n Shake is a renowned American restaurant chain that specializes in premium burgers, hand-dipped milkshakes, and classic diner fare. Known for its quality food and friendly service, Steak 'n Shake has established itself as a leader in the casual dining segment, particularly focusing on the premium burger market. With a rich history and a strong commitment to customer satisfaction, the company prides itself on creating welcoming environments across its locations. Employees are viewed as key partners in maintaining the brand's reputation and delivering exceptional guest experiences. Operating with a fast-paced yet focused and effective approach, Steak 'n Shake continues to thrive in the competitive restaurant industry by placing both employees and customers at the forefront of its values.

The Hospitality Host position at Steak 'n Shake is vital in representing the brand through professional, enthusiastic, and warm interactions with guests. As the first point of contact for new and returning customers, Hospitality Hosts help set the tone for an enjoyable dining experience. The role involves greeting guests promptly upon their arrival, engaging in positive and professional conversations, and fostering a welcoming atmosphere that reflects the company's commitment to the Golden Rule—treating others as one would like to be treated. Hospitality Hosts demonstrate high character and competence, embodying the competitive spirit and desire to contribute to a winning team. This position offers a unique opportunity to enhance guests' experiences, support the restaurant's ambiance, and participate in a successful journey centered on employee development and customer loyalty. Additionally, Hospitality Hosts at Steak 'n Shake benefit from flexible schedules, employee discounts, paid training, and access to an employee assistance program, all designed to create a supportive work environment that promotes personal and professional growth.

Job Requirements

  • High school diploma or equivalent
  • Ability to greet and engage guests with a positive attitude
  • Excellent communication skills
  • Ability to work flexible hours including evenings and weekends
  • Strong interpersonal skills
  • Ability to stand and move around for extended periods
  • Desire to work in a team-oriented environment

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service or hospitality experience is a plus
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Positive attitude and strong work ethic
  • Competence in multitasking and problem-solving
  • Friendly and outgoing personality with a professional demeanor

Job Duties

  • Greet guests warmly upon arrival
  • Engage guests in positive and professional conversation
  • Create a welcoming atmosphere that supports the restaurant's ambience
  • Demonstrate enthusiastic hospitality while interacting with guests
  • Assist in maintaining an organized and clean host station
  • Manage guest waitlists and seating arrangements efficiently
  • Support team members to ensure timely and pleasant guest experiences

Job Criteria

Experience

Entry Level (1-2 years)


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