Host(Bilingual in Mandarin)

Founded in 1994, Haidilao has evolved into an internationally recognized hotpot brand and a catering giant with over 20 years of successful development. As a large-scale chain catering enterprise with a global presence, Haidilao operates over 1500 locations across countries such as China, Singapore, the United States, South Korea, Japan, Canada, the United Kingdom, Malaysia, Vietnam, Indonesia, and Australia. This extensive network of restaurants has solidified Haidilao's reputation for quality, innovation, and exceptional customer service in the foodservice industry.

Haidilao is synonymous with integrity in business and a commitment to continuously improving the quality and safety of its food products. The company prioritizes providing more thoughtful and personalized services to its customers while ensuring healthier, safer, and more nutritious food options. With a business philosophy centered on customer satisfaction, Haidilao has set a high standard for hospitality that resonates through every aspect of its operations.

The role of Host/Hostess at Haidilao is a pivotal position designed to create a welcoming and efficient dining experience for guests from the moment they arrive until their departure. This position requires a professional armed with strong organizational and interpersonal skills to handle guest interactions positively and courteously. As the front line of communication between the restaurant and its patrons, Hosts and Hostesses are responsible for greeting guests with enthusiasm, managing waiting lists with accuracy, and coordinating seating arrangements to ensure smooth and fair table rotation among servers.

The position demands capability in handling a dynamic and fast-paced environment while maintaining grace under pressure. It involves providing menus to guests, answering initial inquiries, and managing crowd control at entry points, ensuring a pleasant wait and overall atmosphere. Beyond greeting and seating guests, individuals in this role also engage with customers to ensure satisfaction with food and service, respond to complaints, and facilitate swift resolutions when necessary.

Physical demands include the ability to lift and carry items weighing 20-40 pounds during shifts that typically span 6-8 hours, standing and walking continually, and operating comfortably in varied temperature environments. Communication skills are crucial to effectively conducting face-to-face and telephonic conversations with guests, managers, and colleagues, contributing to a cohesive team environment.

This position offers competitive compensation ranging from $21.65 to $35.00 per hour, with employment available on a full-time or part-time basis. Haidilao supports its employees through a comprehensive benefits package, including discounts to dine at all Haidilao locations worldwide, on-site staff meals, medical insurance for qualified full-time employees, 401k matching for eligible staff, birthday gifts and celebrations, and many other perks that foster employee well-being and satisfaction.

Embracing a Host/Hostess role at Haidilao means joining a well-established, globally recognized brand that values hard work, professionalism, and teamwork. Candidates who thrive in a fast-paced environment and demonstrate dedication to providing outstanding guest experiences will find this position rewarding. The company encourages diversity and welcomes individuals fluent in English, with preferences given to those also proficient in Mandarin and Spanish. A California Food Handler Certificate is required to ensure compliance with food safety standards, and previous hosting experience is desirable but not mandatory.

By becoming part of Haidilao, employees participate in a vibrant and supportive workplace culture that places customer satisfaction and quality service at its core. This opportunity offers a chance to develop valuable skills in hospitality and customer relations while contributing to a company distinguished for its culinary excellence and global reach.