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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $35.00
Benefits
Employee discounts at all Haidilao locations globally
on-site staff meal
medical insurance for qualified full-time employees
401k match for qualified employees
Birthday gift and celebration
Job Description
Founded in 1994, Haidilao has evolved into an internationally recognized hotpot brand and a catering giant with over 20 years of successful development. As a large-scale chain catering enterprise with a global presence, Haidilao operates over 1500 locations across countries such as China, Singapore, the United States, South Korea, Japan, Canada, the United Kingdom, Malaysia, Vietnam, Indonesia, and Australia. This extensive network of restaurants has solidified Haidilao's reputation for quality, innovation, and exceptional customer service in the foodservice industry.
Haidilao is synonymous with integrity in business and a commitment to continuously improving the quality and safety of its food ... Show More
Haidilao is synonymous with integrity in business and a commitment to continuously improving the quality and safety of its food ... Show More
Job Requirements
- Thrive in a fast-paced environment with teamwork focus
- Demonstrate hardworking and professional dedication
- Possess strong interpersonal communication skills
- Maintain a strong teamwork spirit
- Obtain California Food Handler Certificate
- Ability to stand and walk for 6-8 hour shifts
- Ability to lift and carry items weighing 20-40 pounds
- Ability to work in varying temperature conditions
- Ability to handle face-to-face verbal communication effectively
- Attend work as scheduled including various shifts and business hours
Job Qualifications
- High school diploma or equivalent work experience
- California Food Handler Certificate
- Previous host experience preferred
- Fluency in English
- Preferred languages include Mandarin and Spanish
- Strong interpersonal and communication skills
- Ability to work in a fast-paced team environment
Job Duties
- Greet guests with enthusiasm and provide a sincere welcome and goodbye
- Maintain an accurate list of guests waiting and record party details with estimated wait times
- Notify guests promptly when tables are available
- Provide guests with menus and address their initial questions
- Manage crowd control and seating rotation to ensure fairness and efficiency
- Handle guest complaints professionally and seek quick resolutions
- Engage with guests to ensure satisfaction with food and service
- Answer phone calls, take reservations, and provide information
- Perform opening side work and weekly maintenance duties
- Collaborate with team members to assist guests and meet operational needs
- Perform other related tasks as assigned
Job Criteria
Experience
No experience required
Job Location
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