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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.50 - $16.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
The Hampton Social Virginia Beach is a premier dining destination that offers an inviting and upscale casual restaurant experience. As part of Parker Hospitality, a company renowned for its commitment to hospitality excellence and creating memorable guest experiences, The Hampton Social embodies a vibrant social atmosphere combined with exceptional service and delicious culinary offerings. This Virginia Beach location serves as a hub for locals and visitors alike, seeking a welcoming environment where quality food and drink meet impeccable hospitality. The brand's mission revolves around creating a friendly, engaging space where guests feel valued and cared for, led by a team... Show More
Job Requirements
- Minimum age of 21
- Leadership skills required
- At least 3 years of hospitality experience
- Professional communication skills
- Ability to work flexible hours, including weekends
- Physical ability to stand, walk, lift up to 50 pounds and perform tasks such as reaching and bending
- Ability to follow company policies and procedures
- Willingness to accept direction and constructive criticism
- Must pass a drug and alcohol test where applicable
- Maintain professionalism and positive attitude
- Strong organizational and multitasking skills
- Familiarity with reservation systems such as Open Table
Job Qualifications
- Must be at least 21 years of age
- Must be able to communicate and understand the predominant language(s) of the restaurants trading area
- Must possess leadership skills
- Must have a minimum of 3 years of hospitality
- College degree is preferred
- Education in hotel/restaurant management is desirable
- A combination of practical experience and education will be considered as an alternative
- Proficient in the functions of the restaurants, service standards, staffing and employee management
- Able to organize time effectively, forward plan and prioritize tasks to ensure work load is balanced and urgent situations are dealt with immediately
- Ability to multitask and delegate duties when necessary
- Ability to remain calm and organized in a high-volume environment
- Ability to effectively communicate with staff and guests
- Additional language skills would be a distinct advantage and benefit
- A genuine interest in and understanding of food and drink wine and cocktail knowledge is prefered
- Experience with Open Table and/or Reserve
Job Duties
- Coordinate and manage all reservations, walk-ins and private event seatings, specifically during peak shifts
- Strategize with management on optimal large party seating and placement
- Make note of guests dietary and physical restrictions and communicate them accordingly
- Initiate and maintain communication with management and BoH during high volume periods
- Confidently, clearly and politely communicate with guests when delays and/or waits occur
- Represent host stand during pre-shift and communicate important information to team
- Engage with guests in a professional and warm fashion inside the restaurant and over the phone
- Serve as leader of host stand, training and developing hosts, delegating duties and bringing issues to management
- Ensure confirmed events are entered in Opentable with corresponding shift notes
- Lead in building Opentable guest notes database per guidelines of GRM
- Recognize frequent guests, key people in the industry and VIPs related to the company
- Maintain a positive, pleasant attitude every shift
- Accept direction and constructive criticism from management
- Be able to work a variety of hours, days and shifts, especially weekends and increased work schedules when necessary
- Must be able to stand or walk for the majority of a shift
- Must be able to work at approximately 36 table/bar and reach 36
- Must be able to lift and carry sacks, boxes, product up to 50 pounds from floor to waist level, approximately 20 feet
- Must be able to reach (6 to overhead), bend, stoop, wipe
- Must be willing to perform other duties assigned as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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