Host - Virginia Beach

Virginia Beach, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $11.50 - $16.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

flexible scheduling

Job Description

The Hampton Social Virginia Beach is a premier dining destination that offers an inviting and upscale casual restaurant experience. As part of Parker Hospitality, a company renowned for its commitment to hospitality excellence and creating memorable guest experiences, The Hampton Social embodies a vibrant social atmosphere combined with exceptional service and delicious culinary offerings. This Virginia Beach location serves as a hub for locals and visitors alike, seeking a welcoming environment where quality food and drink meet impeccable hospitality. The brand's mission revolves around creating a friendly, engaging space where guests feel valued and cared for, led by a team devoted to upholding the highest standards of guest satisfaction.

The role of Lead Host at The Hampton Social Virginia Beach is essential in shaping the guest experience from the moment visitors arrive until their departure. As the first and last point of contact, the Lead Host must exude professionalism, warmth, and meticulous attention to detail. This position requires someone who can balance a friendly demeanor with the ability to manage the flow of service seamlessly, ensuring guests enjoy their time regardless of the venue's busy periods. The Lead Host takes responsibility for coordinating reservations, optimizing seating arrangements during peak times, and communicating effectively across teams, including management and back-of-house staff.

This role also involves leadership duties, such as training new hosts, delegating tasks, and addressing any guest concerns promptly. The Lead Host plays a pivotal role in maintaining the restaurant's operational efficiency and upholding Parker Hospitality's core values, which include finding solutions that benefit everyone, maintaining a positive and passionate work environment, and demonstrating respect and care for guests and colleagues. This role is ideal for someone with at least three years of hospitality experience who thrives in a dynamic, fast-paced setting and who is committed to continuous learning and leadership development. The employment is full-time, and while salary details are not specified, the position promises opportunities for growth within a supportive and reputable company known for hospitality excellence.

Job Requirements

Minimum age of 21
Leadership skills required
At least 3 years of hospitality experience
Professional communication skills
Ability to work flexible hours, including weekends
Physical ability to stand, walk, lift up to 50 pounds and perform tasks such as reaching and bending
Ability to follow company policies and procedures
Willingness to accept direction and constructive criticism
Must pass a drug and alcohol test where applicable
Maintain professionalism and positive attitude
Strong organizational and multitasking skills
Familiarity with reservation systems such as Open Table

Job Qualifications

Must be at least 21 years of age
Must be able to communicate and understand the predominant language(s) of the restaurants trading area
Must possess leadership skills
Must have a minimum of 3 years of hospitality
College degree is preferred
Education in hotel/restaurant management is desirable
A combination of practical experience and education will be considered as an alternative
Proficient in the functions of the restaurants, service standards, staffing and employee management
Able to organize time effectively, forward plan and prioritize tasks to ensure work load is balanced and urgent situations are dealt with immediately
Ability to multitask and delegate duties when necessary
Ability to remain calm and organized in a high-volume environment
Ability to effectively communicate with staff and guests
Additional language skills would be a distinct advantage and benefit
A genuine interest in and understanding of food and drink wine and cocktail knowledge is prefered
Experience with Open Table and/or Reserve

Job Duties

Coordinate and manage all reservations, walk-ins and private event seatings, specifically during peak shifts
Strategize with management on optimal large party seating and placement
Make note of guests dietary and physical restrictions and communicate them accordingly
Initiate and maintain communication with management and BoH during high volume periods
Confidently, clearly and politely communicate with guests when delays and/or waits occur
Represent host stand during pre-shift and communicate important information to team
Engage with guests in a professional and warm fashion inside the restaurant and over the phone
Serve as leader of host stand, training and developing hosts, delegating duties and bringing issues to management
Ensure confirmed events are entered in Opentable with corresponding shift notes
Lead in building Opentable guest notes database per guidelines of GRM
Recognize frequent guests, key people in the industry and VIPs related to the company
Maintain a positive, pleasant attitude every shift
Accept direction and constructive criticism from management
Be able to work a variety of hours, days and shifts, especially weekends and increased work schedules when necessary
Must be able to stand or walk for the majority of a shift
Must be able to work at approximately 36 table/bar and reach 36
Must be able to lift and carry sacks, boxes, product up to 50 pounds from floor to waist level, approximately 20 feet
Must be able to reach (6 to overhead), bend, stoop, wipe
Must be willing to perform other duties assigned as needed