Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $13.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development
Job Description
Our establishment is a dynamic and customer-focused restaurant dedicated to providing an exceptional dining experience through both front-of-house and back-of-house excellence. We pride ourselves on our commitment to superior service, creating a welcoming atmosphere for every guest and ensuring customer satisfaction at every interaction. As an established restaurant, we combine quality food offerings with attentive service, aiming to exceed our guests' expectations consistently. The environment is fast-paced and team-driven, requiring employees who are proactive, organized, and capable multitaskers to maintain high standards in all areas of operation.
The role we are currently offering is a vital position that encompasses responsibilities both in the front of the house and the back of the house, requiring flexibility and a strong customer service orientation. The successful candidate will be involved in various aspects of guest service including greeting and seating customers, managing telephone orders, handling payments, and maintaining cleanliness and organization in the dining area. This role also supports kitchen functions such as packaging to-go orders accurately, expediting dine-in orders, and preparing drinks. Attention to detail, strong communication skills, and the ability to handle multiple tasks efficiently are crucial to thriving in this position. If you are passionate about delivering outstanding guest experiences and enjoy working in a collaborative hospitality environment, this role offers an excellent opportunity to grow and develop your skills within the restaurant industry.
The role we are currently offering is a vital position that encompasses responsibilities both in the front of the house and the back of the house, requiring flexibility and a strong customer service orientation. The successful candidate will be involved in various aspects of guest service including greeting and seating customers, managing telephone orders, handling payments, and maintaining cleanliness and organization in the dining area. This role also supports kitchen functions such as packaging to-go orders accurately, expediting dine-in orders, and preparing drinks. Attention to detail, strong communication skills, and the ability to handle multiple tasks efficiently are crucial to thriving in this position. If you are passionate about delivering outstanding guest experiences and enjoy working in a collaborative hospitality environment, this role offers an excellent opportunity to grow and develop your skills within the restaurant industry.
Job Requirements
- High school diploma or equivalent
- prior experience in a customer service role preferred
- ability to work in a fast-paced environment
- availability to work flexible hours including weekends and holidays
- physical ability to stand for extended periods and perform cleaning tasks
- ability to handle cash transactions accurately
- good communication skills
Job Qualifications
- Superior customer service skills
- superior communication skills
- must be able to read and write in the English command
- must have good mathematical skills
- must have the dexterity to manage a cash box
- must be a multi-tasker to manage numerous tasks simultaneously
- must be organized and detailed
Job Duties
- Suggesting new menu items from our limited time offerings
- cleaning, completing side work, and organizing supplies as needed
- proactively assisting other team members without being asked
- providing total guest satisfaction
- greets and welcomes all customers immediately upon arrival and verifies the number in their party
- determines special needs, e.g., high-chairs, special menus
- seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day
- keeps hostess area stocked and clean, e.g., to-go items and bakery products
- handles incoming telephone calls immediately and takes to go orders as appropriate
- maintains proper supply of clean menus
- periodically supplies customers with initial beverage suggestions and provides beverage order and refills
- resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received
- collects payment from customers immediately, in accordance with established cash handling procedures
- inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately
- busses and cleans guest tables in the dining room
- delivers trays of dirty dishware to dish-room and stocks service area with clean dishware
- package to-go orders ensuring 100% accuracy with food, beverages, and accompaniments
- complete the sign off process on all to-go receipts
- expedite dine-in orders ensuring 100% accuracy and proper positioning of food on the service trays
- prepare drinks for the waitstaff to help improve speed of service and table turns
- cleaning, completing side work, and organizing supplies as needed
- performing other work-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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