Host - Stokes Grill

Stokes Old Market Store, located at 13615 California St, Omaha, NE, is a well-established dining establishment known for its warm hospitality and exceptional service. This restaurant prides itself on delivering an outstanding guest experience through a combination of sincere dedication from its team members and a welcoming environment. Stokes Old Market Store focuses on maintaining high standards of customer service while fostering a friendly and dynamic atmosphere for both guests and staff alike. The establishment is situated in a vibrant area of Omaha and is recognized for creating memorable dining occasions that encourage patrons to return. The welcoming team and efficient management work collectively to uphold a reputation for excellence in the local dining scene.

The role available at Stokes Old Market Store is for a Guest Host who will be instrumental in ensuring guest satisfaction from the moment they enter the restaurant. This position is vital to the overall service flow, as the Guest Host acts as the first point of contact, greeting and seating guests promptly and courteously. The ideal candidate will embrace the responsibility of guiding guests to their tables, informing them about any specials and introducing their server, and anticipating guest requirements such as booster seats, high chairs, or specific seating preferences. A key part of the role is to maintain accurate records of table availability and rotation, helping to streamline service and improve guest wait times.

In addition to greeting guests, the Guest Host will manage phone inquiries, provide accurate information about the menu, pricing, and restaurant hours, and help coordinate seating arrangements during busy periods through waitlist management. This position also requires supporting the servers through pre-busing tables, running food, filling beverages, and ensuring tables are clean and reset efficiently for the next party. Maintaining the cleanliness of the restaurant's floors, restrooms, doors, and windows is another critical responsibility to present an inviting atmosphere.

Physical stamina is essential for this role, which involves long periods of standing and walking, as well as the ability to reach, bend, stoop, clean, and lift items up to 40 pounds. The Guest Host must possess excellent communication skills, a friendly and outgoing personality, the ability to remain calm under pressure, and strong problem-solving skills. Being able to observe guests and address any concerns before they leave is also a crucial part of delivering the exceptional experience that Stokes Old Market Store aims for.

This position is best suited for individuals who are customer-service oriented, energetic, and committed to creating a positive dining environment. Stokes Old Market Store values team members who exhibit sincere dedication and are willing to contribute enthusiastically to the collective goal of outstanding service and guest satisfaction. If you enjoy engaging with people and playing a pivotal role in a restaurant's success, this role offers a fantastic opportunity to grow and thrive in the hospitality industry with a respected local brand.