Host - Stokes Grill

Stokes Old Market Store is a well-established dining destination located in Omaha, NE, known for its commitment to outstanding service and exceptional guest experiences. Situated at 13615 California Street, the venue prides itself on creating a welcoming environment that encourages patrons to return time and again. As part of a trusted local brand, Stokes Old Market Store emphasizes a sincere dedication from every team member to deliver service that exceeds expectations and fosters long-term customer loyalty.

The role of the Host or Hostess at Stokes Old Market Store is pivotal in setting the tone for each guest's visit. This position involves greeting and seating guests promptly and efficiently, ensuring their comfort and satisfaction from the moment they enter. The Host serves as the first point of contact, providing information about daily specials and introducing guests to their servers. Attention to detail and anticipation of guest needs are essential components of this role, including accommodating requests for seating preferences such as high chairs, booster seats, booths, or tables. The Host must adeptly manage the floor chart and rotation sheet, maintaining an organized flow of service to optimize guest seating and server rotations.

In addition to greeting and seating duties, the Host plays an important supportive role to servers by assisting with tasks such as pre-busing tables, running food, and filling beverages. Maintaining cleanliness throughout the dining area, including floors, restrooms, doors, and windows, is also a critical part of this job to uphold the establishment's high standards. Observing guest behavior and promptly reporting any concerns or complaints to management ensures that issues are addressed before guests leave, safeguarding a positive dining experience.

This job requires excellent communication skills in English and the physical ability to walk and stand for extended periods, typically 6 to 8 hours per shift, as well as the capability to reach, bend, stoop, wipe, and lift items weighing up to 40 pounds. A friendly, outgoing personality combined with problem-solving skills and the ability to remain calm under pressure will contribute greatly to success in this role.

Working as a Host at Stokes Old Market Store offers an opportunity to be part of a dedicated team focused on hospitality excellence. The role is ideal for individuals who thrive in a fast-paced environment and are passionate about creating memorable dining experiences for guests. While this description outlines the primary responsibilities and qualifications, it is not exhaustive and may evolve as the needs of the establishment change.