Host Staff

Carlsbad, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Training and Development

Retirement Plan

Employee wellness programs

Job Description

Westin/Sheraton Carlsbad Resort & Spa is a distinguished hospitality establishment located in scenic Carlsbad, California, known for its exceptional guest services and luxurious accommodations. Owned by Grand Pacific Hotel Services, L.P., this resort is a destination for travelers seeking comfort, relaxation, and memorable dining experiences along the beautiful California coastline. The resort prides itself on delivering impeccable service standards that blend hospitality with a welcoming and polished atmosphere.

As a premier resort and spa, the Westin/Sheraton Carlsbad offers a dynamic and fast-paced work environment, reflective of the cyclical nature of the hospitality industry. The resort promotes continuous learning and developme... Show More

Job Requirements

must be able to speak, read, write and understand the primary language used in the workplace
must be able to read and write to facilitate the communication process
requires good communication skills, both verbal and written
must possess basic computational ability
must possess basic computer skills
must be able to stand and exert well-paced mobility for up to 4 hours in length
must be able to exert well-paced ability to maneuver between functions occurring simultaneously
must be able to exert well-paced ability in limited space
must be able to lift up to 15 lbs on a regular and continuing basis
may be required to lift trays of food or food items weighing up to 30 lbs occasionally
requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
talking and hearing occur continuously in the process of communicating with guests, supervisors and other associates
vision occurs continuously with the most common visual functions being those of near vision and depth perception
requires manual dexterity to use and operate all necessary equipment

Job Qualifications

high school or equivalent education preferred
experience in public contact or customer service position preferred
preferred restaurant or hospitality experience
experience with Open Table program preferred
knowledge of wine preferred
good communication skills, both verbal and written
knowledge of appropriate table settings and service ware
knowledge of all menu items, prices and general service procedures
basic computational ability
basic computer skills

Job Duties

control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures
ensure servers are aware of their seated tables and are meeting their guests needs
handle reservation book, take incoming telephone calls, note reservations and special requests by guests
perform general clerical tasks including maintaining logbooks, reservation books, and Open Table
assist in table setting and general dining room maintenance during peak periods
perform other duties as requested, such as executing special guest requests

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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