Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
Employee wellness programs
Job Description
Westin/Sheraton Carlsbad Resort & Spa is a distinguished hospitality establishment located in scenic Carlsbad, California, known for its exceptional guest services and luxurious accommodations. Owned by Grand Pacific Hotel Services, L.P., this resort is a destination for travelers seeking comfort, relaxation, and memorable dining experiences along the beautiful California coastline. The resort prides itself on delivering impeccable service standards that blend hospitality with a welcoming and polished atmosphere.
As a premier resort and spa, the Westin/Sheraton Carlsbad offers a dynamic and fast-paced work environment, reflective of the cyclical nature of the hospitality industry. The resort promotes continuous learning and development, requiring employees to attend scheduled training sessions and meetings to ensure consistent service quality. Team members are expected to uphold the highest standards of professionalism, appearance, and work ethic to maintain the resort's esteemed reputation.
The role of the Dining Room Host at Westin/Sheraton Carlsbad Resort & Spa is critical to delivering outstanding dining experiences for guests. This position is responsible for managing the seating flow within the dining area, directing guests to their tables through a station rotation system to ensure balanced service. The host plays a pivotal role in communication between guests and servers, ensuring that servers are updated about their assigned tables and guest needs. This requires attentiveness and proactive management of dining room operations to maintain a smooth and organized environment.
The host also manages the reservation book, handles incoming telephone calls, and records reservations and special requests, all while maintaining meticulous records and logs, including use of the Open Table reservation system. The role demands excellent communication skills, both verbal and written, as well as a thorough knowledge of menu items, prices, and service procedures to assist guests efficiently.
Physical stamina is required, as the position involves standing for prolonged periods, mobility in a limited space, and occasional lifting of trays weighing up to 30 pounds. Attention to detail is paramount for setting tables appropriately and maintaining cleanliness and organization of the dining area during peak service times. Punctuality and adherence to attendance standards are mandatory, underscoring the importance of reliability in this guest-facing role.
This role is ideal for candidates with experience in customer service or hospitality, preferably in restaurants or hotels. Familiarity with the Open Table program and knowledge of wine are considered advantageous. High school education or equivalent is preferred. The host must be able to understand and communicate effectively in the primary workplace language, ensuring clear interaction with guests and team members.
The Dining Room Host position is a vital role within the Westin/Sheraton Carlsbad Resort & Spa team, contributing to the seamless operation of the dining experience and enhancing the overall satisfaction of guests. The resort values employees who can maintain a neat and well-groomed appearance in accordance with resort standards and who demonstrate commitment through regular attendance and adherence to company policies. By joining this team, employees become part of a respected establishment that prioritizes guest satisfaction, teamwork, and professional growth.
As a premier resort and spa, the Westin/Sheraton Carlsbad offers a dynamic and fast-paced work environment, reflective of the cyclical nature of the hospitality industry. The resort promotes continuous learning and development, requiring employees to attend scheduled training sessions and meetings to ensure consistent service quality. Team members are expected to uphold the highest standards of professionalism, appearance, and work ethic to maintain the resort's esteemed reputation.
The role of the Dining Room Host at Westin/Sheraton Carlsbad Resort & Spa is critical to delivering outstanding dining experiences for guests. This position is responsible for managing the seating flow within the dining area, directing guests to their tables through a station rotation system to ensure balanced service. The host plays a pivotal role in communication between guests and servers, ensuring that servers are updated about their assigned tables and guest needs. This requires attentiveness and proactive management of dining room operations to maintain a smooth and organized environment.
The host also manages the reservation book, handles incoming telephone calls, and records reservations and special requests, all while maintaining meticulous records and logs, including use of the Open Table reservation system. The role demands excellent communication skills, both verbal and written, as well as a thorough knowledge of menu items, prices, and service procedures to assist guests efficiently.
Physical stamina is required, as the position involves standing for prolonged periods, mobility in a limited space, and occasional lifting of trays weighing up to 30 pounds. Attention to detail is paramount for setting tables appropriately and maintaining cleanliness and organization of the dining area during peak service times. Punctuality and adherence to attendance standards are mandatory, underscoring the importance of reliability in this guest-facing role.
This role is ideal for candidates with experience in customer service or hospitality, preferably in restaurants or hotels. Familiarity with the Open Table program and knowledge of wine are considered advantageous. High school education or equivalent is preferred. The host must be able to understand and communicate effectively in the primary workplace language, ensuring clear interaction with guests and team members.
The Dining Room Host position is a vital role within the Westin/Sheraton Carlsbad Resort & Spa team, contributing to the seamless operation of the dining experience and enhancing the overall satisfaction of guests. The resort values employees who can maintain a neat and well-groomed appearance in accordance with resort standards and who demonstrate commitment through regular attendance and adherence to company policies. By joining this team, employees become part of a respected establishment that prioritizes guest satisfaction, teamwork, and professional growth.
Job Requirements
- must be able to speak, read, write and understand the primary language used in the workplace
- must be able to read and write to facilitate the communication process
- requires good communication skills, both verbal and written
- must possess basic computational ability
- must possess basic computer skills
- must be able to stand and exert well-paced mobility for up to 4 hours in length
- must be able to exert well-paced ability to maneuver between functions occurring simultaneously
- must be able to exert well-paced ability in limited space
- must be able to lift up to 15 lbs on a regular and continuing basis
- may be required to lift trays of food or food items weighing up to 30 lbs occasionally
- requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- talking and hearing occur continuously in the process of communicating with guests, supervisors and other associates
- vision occurs continuously with the most common visual functions being those of near vision and depth perception
- requires manual dexterity to use and operate all necessary equipment
Job Qualifications
- high school or equivalent education preferred
- experience in public contact or customer service position preferred
- preferred restaurant or hospitality experience
- experience with Open Table program preferred
- knowledge of wine preferred
- good communication skills, both verbal and written
- knowledge of appropriate table settings and service ware
- knowledge of all menu items, prices and general service procedures
- basic computational ability
- basic computer skills
Job Duties
- control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures
- ensure servers are aware of their seated tables and are meeting their guests needs
- handle reservation book, take incoming telephone calls, note reservations and special requests by guests
- perform general clerical tasks including maintaining logbooks, reservation books, and Open Table
- assist in table setting and general dining room maintenance during peak periods
- perform other duties as requested, such as executing special guest requests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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