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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Incredible discounts
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
telemedicine
Wellness Program
Company Matching 401(k) Retirement Savings Plan
flexible savings accounts
Highly competitive pay
Team member incentives
Paid Time Off
Employee assistance program
Employee Referral Bonus Program
Wine and Culinary Education
Career Growth Flight Plan
Milestones Recognition Program
Job Description
Cooper's Hawk is a distinguished lifestyle brand that blends the essence of Napa Valley wine country with unique dining experiences. Established in 2005, Cooper's Hawk Winery & Restaurants is renowned for its innovative concept that combines a Napa-style tasting room with retail offerings, a full-service restaurant, a bar, and private event spaces. The brand has grown to become a leader in wine country hospitality, offering guests not only award-winning wines crafted in-house but also an array of exclusive Wine Club membership benefits. These benefits encompass curated dining experiences, travel opportunities, and access to some of the most sought-after vintages available... Show More
Job Requirements
- Must be at least 18 years of age
- ability to lift and carry up to 40 lbs
- ability to stand and walk up to 10 hours per shift
- ability to exert fast-paced mobility for periods of up to 6 hours
- ability to work flexible shifts and schedules inclusive of weekends and some holidays
- must be able to read, write and understand English
- must represent Piccolo Buco and Cooper's Hawk values
Job Qualifications
- Must represent Piccolo Buco and Cooper's Hawk values
- must be at least 18 years of age
- thrive in a team-based environment
- have a passion for guest service and hospitality-focused
- ability to multi-task and work calmly and effectively under pressure in a fast-paced environment
- ability to lift and carry up to 40 lbs
- ability to stand and walk up to 10 hours per shift
- ability to exert fast-paced mobility for periods up to 6 hours
- ability to perform essential functions with reasonable accommodation
- ability to work flexible shifts and schedules inclusive of weekends and some holidays
- must be able to read, write and understand English
Job Duties
- Welcome all guests with urgency and hospitality
- actively communicate with all departments within the restaurant to ensure a memorable guest experience
- execute professional and informed phone skills when answering guest phone calls/inquiries
- guide the guests to their seats upon arrival
- monitor the guest flow to support in positive restaurant operations
- manage special seating requests of guests consistent with table availability
- communicate with other tipped service assistants regarding table statuses to drive guest counts and maximize traffic
- engage with guests and answer questions about food, wine, and facilities in a friendly, helpful manner
- assist with the duties of servers and food runners as needed to maintain service effectiveness and efficiency
- follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
- pre-bus tables as necessary
- ensure proper table and station appearance
- ensure floors and chairs surrounding tables and/or the bar are clean and free of debris
- clean and reset tables/bar top once guests have left
- complete necessary side work during non-busy hours
- maintain professional relationships and actively communicate with all managers and team members to ensure an exceptional guest experience
- maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook
- perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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