You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Exact $19.27
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
sick days
Holidays
401(k) retirement plan
Job Description
Sonesta International Hotels is a prominent player in the hospitality industry, ranking as the 8th largest hotel company in the United States and continually expanding its footprint. With a dynamic portfolio that includes full-service and focused hotels across major cities, Sonesta manages a blend of owned, managed, and franchised properties. This diverse presence makes Sonesta a preferred brand for travelers seeking quality accommodations and exceptional guest experiences. The company prides itself on its commitment to hospitality driven by a human-centric approach, delivering service with passion, loyalty, and an authentic connection to guests. Sonesta operates over 1000 properties in eight countries,... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in hospitality or customer service is advantageous
- Ability to stand and walk for extended periods
- Capable of lifting and/or moving up to 25 pounds
- Strong interpersonal and communication skills
- Ability to maintain composure in a fast-paced environment
- Availability to work flexible hours including evenings, weekends, and holidays
- Commitment to maintaining a clean and organized work area
- Ability to follow detailed instructions and service standards
- Demonstrated respect for diversity and inclusion
Job Qualifications
- Track record of delivering exceptional guest or client experience
- Strong communication skills, including clear and informative writing
- Appropriate professional appearance and demeanor
- Demonstrates accuracy and thoroughness
- Observes safety and security procedures
- Consistently punctual and reliable
- Follows instructions and responds to management direction
- Completes tasks on time or communicates alternative plans
- Willingness to ask for and offer help when needed
Job Duties
- Greet guests, escort them to tables, and provide menus in a timely fashion
- Perform proper checkout at the end of shift as outlined in side work checklist
- Follow all appropriate systems outlined in the Service Manual
- Maintain service standards set forth in the Service Manual
- Follow guidelines for guest recovery, as necessary
- Responsible for the cleanliness and maintenance of service area and tools
- Return all items to their properly zoned location
- Use tools in the proper manner as outlined in the Service Guidelines
- Attend all ongoing training sessions
- Assist in the training and mentoring of new staff
- Follow all prescribed systems of organization and cleanliness
- Maintain levels of quality and service as outlined in the service manual
- Complete all before, during and after shift paperwork
- Follow all opening and closing checklists and sidework
- Perform other duties as assigned, including assisting in other areas of the hotel when needed
- Build solid relationships with colleagues
- Treat colleagues with respect and dignity
- Deliver passionate and engaging service to guests
- Recognize and anticipate guests’ unique needs to exceed expectations
- Consistently deliver the GUEST model: Greet, Use eye and ear contact, Establish needs, Solve requests/complaints, Thank guests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
Popular Cities
Similar Jobs