Host Restaurant

Sonesta International Hotels is a prominent player in the hospitality industry, ranking as the 8th largest hotel company in the United States and continually expanding its footprint. With a dynamic portfolio that includes full-service and focused hotels across major cities, Sonesta manages a blend of owned, managed, and franchised properties. This diverse presence makes Sonesta a preferred brand for travelers seeking quality accommodations and exceptional guest experiences. The company prides itself on its commitment to hospitality driven by a human-centric approach, delivering service with passion, loyalty, and an authentic connection to guests. Sonesta operates over 1000 properties in eight countries, emphasizing a mission of togetherness and thriving collectively through quality, value, and outstanding hospitality.

The role of Host/Hostess at Sonesta is pivotal in shaping the first impressions and overall guest experience within the hotel's dining environments. This position is responsible for warmly greeting guests, escorting them to their tables, and providing clean menus promptly, reflecting the company’s dedication to professional and friendly service. The Host/Hostess ensures all service standards are meticulously upheld as outlined in the company’s Service Manual, which guides every aspect of guest interaction and operational procedures. Beyond greeting guests, the Host/Hostess plays an essential role in maintaining cleanliness and organization in the service areas, participating in ongoing training programs, and assisting in training new staff members, which fosters a collaborative and efficient work environment.

Attention to detail, adherence to safety protocols, and the ability to manage sidework and paperwork diligently are crucial components of this position. The Host/Hostess is expected to embody Sonesta’s guest service model, known as the GUEST model, which includes Greeting everyone warmly, Using eye and ear contact with guest names, Establishing and anticipating guest needs, Solving and owning all requests or complaints, and Thanking all guests to ensure they feel valued. This role requires a passionate and engaging individual who is truly invested in delivering memorable experiences with professionalism and respect towards colleagues and guests alike.

The Host/Hostess position offers a pay rate of $19.27 per hour and is often covered under union agreements, such as Unite Here Local 17. Sonesta acknowledges the importance of employee well-being and provides a comprehensive benefits package that includes medical, dental, and vision insurance, paid vacation and sick days, holidays and personal floaters, and a 401(k) retirement plan. Sonesta is committed to equal employment opportunities, welcoming applicants from diverse backgrounds without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. To apply, candidates must complete a full application and submit an attached resume to be considered for employment, reflecting the company’s thorough and inclusive hiring standards.