Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
student loan reimbursement
adoption support
fertility support
Free concert tickets
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, encompassing global market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is recognized as the global leader in event ticketing, selling over 500 million tickets annually and serving more than 12,000 clients worldwide. Live Nation Concerts, as the largest provider of live entertainment worldwide, promotes over 40,000 shows and 100 plus festivals annually, featuring nearly 4,000 artists across more than 40 countries. These integral businesses work together seamlessly to enable Live Nation Media & Sponsorship to craft strategic music marketing programs that connect over 1,000 brands with the 98 million fans who attend Live Nation Entertainment events each year. For further information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is the creative heart of the company where tours are born, artists come to life, and fans experience the thrill of live music. This division includes owned and operated amphitheaters, global touring teams, ticketing and venue operations, marketing, and sales departments, all contributing to a dynamic and exciting work environment. The company fosters a fun, upbeat culture with numerous opportunities for career growth and development. Employees enjoy perks such as free concert tickets, dog-friendly offices, and progressive benefits including student loan reimbursement and adoption/fertility support. Recognized as a Great Place to Work organization and one of People Magazine’s "50 Companies that Care," Live Nation values inclusion and strives to help employees achieve both their career and personal goals. Joining Live Nation means being part of a passionate community that celebrates live music and shared experiences.
The role offered is for a Guest Relations position at Live Nation Entertainment, designed for individuals who are passionate, motivated, and possess an entrepreneurial spirit. This position involves engaging with guests in a fast-paced, high-volume live entertainment restaurant environment. Responsibilities include greeting guests courteously and professionally, managing guest flow efficiently, and ensuring guest satisfaction throughout their visit. The role requires the ability to anticipate guest needs, provide accurate wait time estimates, lead guests to tables, and communicate effectively with other departments such as kitchen and management to maintain smooth operations.
Guest Relations team members will play a key role in promoting current and future shows, menu items, and retail offerings by strategically placing marketing materials. They will also handle essential operational tasks such as managing guest and VIP lists, verifying membership cards and IDs, and distributing wristbands or passes. Maintaining cleanliness and organization in the host area, adhering to House of Blues safety and sanitation standards, and supporting other departments as needed are also critical components of the job.
The ideal candidate will demonstrate excellent communication skills, teamwork, and a strong commitment to guest satisfaction. The position demands punctuality, professionalism, and adherence to company policies and procedures, including safety and sanitation requirements. Candidates must be able to work flexible hours, handle multitasking efficiently, and maintain composure during busy periods. Physical demands include standing for extended periods and the ability to lift or move up to 25 pounds.
Live Nation Entertainment is an equal opportunity employer dedicated to fostering an inclusive and diverse workforce. The company supports individuals from all backgrounds and provides reasonable accommodations to qualified individuals with disabilities. Live Nation encourages candidates who meet the qualifications to apply and join an exciting, supportive environment focused on growth and the shared passion for live music.
Live Nation’s Concerts Division is the creative heart of the company where tours are born, artists come to life, and fans experience the thrill of live music. This division includes owned and operated amphitheaters, global touring teams, ticketing and venue operations, marketing, and sales departments, all contributing to a dynamic and exciting work environment. The company fosters a fun, upbeat culture with numerous opportunities for career growth and development. Employees enjoy perks such as free concert tickets, dog-friendly offices, and progressive benefits including student loan reimbursement and adoption/fertility support. Recognized as a Great Place to Work organization and one of People Magazine’s "50 Companies that Care," Live Nation values inclusion and strives to help employees achieve both their career and personal goals. Joining Live Nation means being part of a passionate community that celebrates live music and shared experiences.
The role offered is for a Guest Relations position at Live Nation Entertainment, designed for individuals who are passionate, motivated, and possess an entrepreneurial spirit. This position involves engaging with guests in a fast-paced, high-volume live entertainment restaurant environment. Responsibilities include greeting guests courteously and professionally, managing guest flow efficiently, and ensuring guest satisfaction throughout their visit. The role requires the ability to anticipate guest needs, provide accurate wait time estimates, lead guests to tables, and communicate effectively with other departments such as kitchen and management to maintain smooth operations.
Guest Relations team members will play a key role in promoting current and future shows, menu items, and retail offerings by strategically placing marketing materials. They will also handle essential operational tasks such as managing guest and VIP lists, verifying membership cards and IDs, and distributing wristbands or passes. Maintaining cleanliness and organization in the host area, adhering to House of Blues safety and sanitation standards, and supporting other departments as needed are also critical components of the job.
The ideal candidate will demonstrate excellent communication skills, teamwork, and a strong commitment to guest satisfaction. The position demands punctuality, professionalism, and adherence to company policies and procedures, including safety and sanitation requirements. Candidates must be able to work flexible hours, handle multitasking efficiently, and maintain composure during busy periods. Physical demands include standing for extended periods and the ability to lift or move up to 25 pounds.
Live Nation Entertainment is an equal opportunity employer dedicated to fostering an inclusive and diverse workforce. The company supports individuals from all backgrounds and provides reasonable accommodations to qualified individuals with disabilities. Live Nation encourages candidates who meet the qualifications to apply and join an exciting, supportive environment focused on growth and the shared passion for live music.
Job Requirements
- Appearance
- Punctuality and attendance
- Positive attitude and teamwork
- Ability to perform opening and closing duties
- Job skills, productivity, and knowledge
- Adherence to company policies
- Sanitation and safety compliance
- Commitment to guest satisfaction
- Effective communication skills
- State or county license or certification as required
- Flexible hours
- Ability to stand for extended periods
- Ability to lift or move up to 25 lbs using proper techniques
Job Qualifications
- High school diploma or equivalent
- Responsible Alcohol Awareness Training Certification or equivalent
- Working knowledge of restaurant operations, seating procedures, guest relations, and problem solving
- Skill in diplomacy, multitasking, verbal communication, organization, and interpersonal relations
- Ability to seat guests efficiently in a high-volume environment
- Strong teamwork and attitude
- Previous customer service or host experience preferred
- Knowledge of point of sales systems, preferably MICROS, is a plus
- Experience handling VIP customers is desirable
Job Duties
- Greet all guests promptly and courteously in a professional manner
- Control the flow of guests coming into the restaurant and those waiting for tables
- Anticipate and respond to guest needs to ensure satisfaction
- Estimate and quote accurate wait times for tables
- Lead guests to tables, place menus, and ensure seating before leaving
- Market current and future shows, menu items, and retail by placing marketing materials on tables
- Communicate with door hosts, kitchen staff, and managers to ensure proper flow
- Maintain cleanliness and organization of the host area and adherence to safety and sanitation standards
- Handle guest lists, foundation access lists, and tickets for special events
- Check foundation membership cards and photo IDs
- Distribute wristbands and passes as needed
- Assist other employees and departments following standard operating procedures
- Attend pre-shift meetings conducted by the Manager on Duty
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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