Job Overview
Compensation
Hourly
Exact $17.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
team events
Job Description
Our establishment is a prestigious hotel renowned for providing exceptional guest experiences through personalized service and attention to detail. We pride ourselves on creating memorable moments for our guests by offering top-notch amenities and a dedicated concierge team. Our hotel is located in a vibrant area with numerous attractions and cultural events, making it a preferred destination for travelers seeking both comfort and adventure.
The Concierge role is pivotal in enhancing the guest experience by serving as the primary source of information and assistance related to local attractions, events, and amenities. This position requires a highly motivated individual with a keen understanding of the local area and the ability to connect guests with the best experiences. The role involves direct interaction with guests to provide exceptional service, including recommending and facilitating access to both hotel services and external attractions.
The Concierge is also responsible for maintaining the Concierge lounge, ensuring it is welcoming and orderly at all times. Additionally, this role includes providing food and beverage services to guests within the lounge, which requires adherence to quality and presentation standards, as well as compliance with responsible alcohol service laws. The ideal candidate is someone with a high work ethic, self-initiative, and excellent communication skills, both verbal and written.
Working as part of a dynamic team, the Concierge collaborates with various departments to deliver seamless experiences and demonstrate creativity and resourcefulness in meeting guest needs. This role may require working flexible schedules, including nights, weekends, and holidays, to support hotel operations and guest demands.
Physical requirements for this role include the ability to work primarily in an office environment, with prolonged periods spent sitting and using computer equipment. Occasional standing, walking, and the ability to lift or move objects weighing between 10-25 pounds are necessary. Effective communication skills and the ability to adapt to reasonable accommodations for disabilities are essential. This role is ideal for someone passionate about hospitality and dedicated to making every guest's visit unforgettable.
The Concierge role is pivotal in enhancing the guest experience by serving as the primary source of information and assistance related to local attractions, events, and amenities. This position requires a highly motivated individual with a keen understanding of the local area and the ability to connect guests with the best experiences. The role involves direct interaction with guests to provide exceptional service, including recommending and facilitating access to both hotel services and external attractions.
The Concierge is also responsible for maintaining the Concierge lounge, ensuring it is welcoming and orderly at all times. Additionally, this role includes providing food and beverage services to guests within the lounge, which requires adherence to quality and presentation standards, as well as compliance with responsible alcohol service laws. The ideal candidate is someone with a high work ethic, self-initiative, and excellent communication skills, both verbal and written.
Working as part of a dynamic team, the Concierge collaborates with various departments to deliver seamless experiences and demonstrate creativity and resourcefulness in meeting guest needs. This role may require working flexible schedules, including nights, weekends, and holidays, to support hotel operations and guest demands.
Physical requirements for this role include the ability to work primarily in an office environment, with prolonged periods spent sitting and using computer equipment. Occasional standing, walking, and the ability to lift or move objects weighing between 10-25 pounds are necessary. Effective communication skills and the ability to adapt to reasonable accommodations for disabilities are essential. This role is ideal for someone passionate about hospitality and dedicated to making every guest's visit unforgettable.
Job Requirements
- Ability to work in a standard office environment
- prolonged periods of sitting at a desk and working on a computer (6-8 hours a day)
- occasional standing and walking throughout the workday
- frequent fine motor skills use of hands and fingers for keyboarding/typing utilizing a mouse or trackpad writing and operating office equipment
- ability to communicate effectively verbally and in writing
- occasionally required to stand walk bend reach or carry items
- ability to lift and/or move 10-25 pounds as needed (e.g., files office supplies)
- visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation
- ability to hear and participate in conversations and meetings use phone and/or headset
- reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
Job Qualifications
- High work ethic and self-initiative
- previous experience as a concierge or prior experience with local events
- proven customer service skills including ability to be resourceful and creative
- strong business communication skills verbal and written
- ability to work varying schedules including nights weekends and holidays
- enjoys working as and being part of a team that provides great experiences for guests
Job Duties
- Create incredible memories for guests
- building local contacts and be in the know on local area including events happening in immediate and long term to provide information to guests
- provide and recommend things to see and do in the hotel and local area highly knowledgeable of all Instagrammable spots stay up to date on services and attractions able to influence and guide guests to amenities and services
- ensure concierge lounge is inviting and clean
- provide food and beverage services to guests ensuring food quality and presentation is appealing mixing drinks for guests complies with applicable laws and responsible alcohol service
Job Location
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