
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
flexible schedule
Employee Discounts
Training and development opportunities
supportive work environment
Job Description
Our company is a vibrant family-style restaurant dedicated to providing an exceptional dining experience to every guest that walks through our doors. Known for our warm hospitality and welcoming atmosphere, we strive to create a space where guests feel at home, enjoying quality dishes accompanied by outstanding customer service. As a cornerstone of our community dining scene, we believe in upholding values of diversity, equity, and inclusion, which are reflected in our service culture and mission. Our establishment prides itself on delivering a consistently high level of service with a friendly team committed to excellence.
We are currently seeking a Guest Service professional to join our team who will play a pivotal role in ensuring that our guests receive top-tier hospitality from the moment they enter. This role centers on greeting guests courteously, seating them efficiently, managing reservations, and ensuring that both the dining and serving areas maintain cleanliness and are well-prepared for service. The ideal candidate will be proactive in addressing guest needs, facilitating smooth operations, and representing our core values in every interaction.
This guest service position requires strong communication skills and a genuine passion for customer care. Candidates will engage directly with guests by orienting them with menus, handling cashier transactions with accuracy, and consistently checking in to confirm guest satisfaction with their experience. Additionally, this role demands a flexible attitude and physical endurance, as it involves standing for extended periods, walking frequently, and lifting moderate weights. You will be a vital link between our kitchen and dining areas, contributing to an enjoyable and safe environment for everyone. Working in this role means embracing our family-style service ethos and supporting our mission to foster a welcoming and inclusive environment with every guest encounter. If you are friendly, reliable, and eager to contribute to a positive guest dining experience, this position offers a fulfilling opportunity within a respected restaurant environment.
We are currently seeking a Guest Service professional to join our team who will play a pivotal role in ensuring that our guests receive top-tier hospitality from the moment they enter. This role centers on greeting guests courteously, seating them efficiently, managing reservations, and ensuring that both the dining and serving areas maintain cleanliness and are well-prepared for service. The ideal candidate will be proactive in addressing guest needs, facilitating smooth operations, and representing our core values in every interaction.
This guest service position requires strong communication skills and a genuine passion for customer care. Candidates will engage directly with guests by orienting them with menus, handling cashier transactions with accuracy, and consistently checking in to confirm guest satisfaction with their experience. Additionally, this role demands a flexible attitude and physical endurance, as it involves standing for extended periods, walking frequently, and lifting moderate weights. You will be a vital link between our kitchen and dining areas, contributing to an enjoyable and safe environment for everyone. Working in this role means embracing our family-style service ethos and supporting our mission to foster a welcoming and inclusive environment with every guest encounter. If you are friendly, reliable, and eager to contribute to a positive guest dining experience, this position offers a fulfilling opportunity within a respected restaurant environment.
Job Requirements
- Ability to stand for long periods of time
- Ability to lift up to 15 lbs repeatedly
- Frequent walking during shifts
- Work area subject to variable temperatures
- May be exposed to smoking environment and moderate noise
- Must meet and deliver core values and service standards
- Schedule flexibility including weekends and holidays
Job Qualifications
- Excellent communication skills, both verbal and written
- Ability to read, write, and communicate verbally in English
- High school diploma or equivalent
- Excellent interpersonal skills
- Ability to observe and ensure guest satisfaction
- Easygoing demeanor
- Flexibility to work nights, weekends, holidays, and overtime as needed
Job Duties
- Welcome guests
- Seat guests at tables or lounge areas
- Provide guests with menus
- Assign guests to tables
- Ensure dining and serving areas are clean and properly set-up
- Receive and record guest reservations
- Settle customer checks accurately
- Perform cashier transactions according to company policy
- Speak to guests to ensure satisfaction with food and service
- Exemplify core values, family style service, mission, and vision
- Support DEI culture
- Perform other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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