Host or Hostess - Part-Time

Job Overview

briefcase

Employment Type

Part-time
Hourly
moneybag

Compensation

Hourly
Exact $31.05
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Benefits

Health Insurance
Paid Time Off
Uniform allowance
Employee Discounts
retirement savings plan
Training and Development
flexible scheduling

Job Description

The Ritz-Carlton is a globally recognized luxury hospitality brand under Marriott International, known for setting the highest standards in guest services and establishing a worldwide reputation for excellence. Operating over 100 award-winning properties around the globe, The Ritz-Carlton prides itself on creating exceptional and memorable experiences for its guests. This esteemed hotel company fosters a culture of creativity, thoughtfulness, and compassion among its team members, who are affectionately called Ladies and Gentlemen. The company places a strong emphasis on diversity, equality, and inclusion, ensuring a welcoming environment for all employees regardless of their background and abiding strictly by non-discrimination policies based on disability, veteran status, or any other protected status under applicable law. Employees are valued for their unique talents and experiences, which contribute to the rich mosaic that defines the Ritz-Carlton legacy.

The role being offered is part-time and non-management, focusing on evening shifts within a casual dining environment located at 10 Avery St, Boston, Massachusetts. This position offers an hourly pay rate of $31.05 and is tip-eligible, making it an attractive opportunity for individuals seeking flexible work schedules in hospitality with competitive compensation. The job involves welcoming guests warmly and helping them find suitable seating while ensuring the dining area maintains impeccable cleanliness and organization. You will be responsible for greeting guests, determining the size of their parties, and seating them in clean, available tables equipped with the appropriate place settings, menus, and utensils. Assisting guests throughout the dining room and accommodating special seating arrangements are also critical to the role.

Moreover, maintaining work area cleanliness, adhering to safety and security policies, reporting incidents, and wearing a professional uniform and appearance are essential to the day-to-day responsibilities. As an ambassador of The Ritz-Carlton’s Gold Standards, you will represent the brand by exemplifying qualities such as respect, integrity, and excellence. Communication skills are vital, as is the ability to efficiently answer telephones, work collaboratively with fellow employees, and support team-oriented goals. Physical demands include standing, sitting, or walking for extended periods and handling objects up to 10 pounds without assistance. The position requires a high school diploma or GED equivalent, but no prior related experience or certifications are necessary, making it an excellent opportunity for those new to hospitality or casual dining. This role not only emphasizes delivering outstanding guest service but also encourages associates to take pride in their contributions and be part of a renowned and respected hospitality network. Joining The Ritz-Carlton means becoming part of a global family committed to continuous improvement and upholding a tradition of rare and special luxury service that leaves lasting impressions on every guest.

Job Requirements

  • High school diploma or GED equivalent
  • No related work experience
  • No supervisory experience
  • Ability to stand, walk, or sit for extended periods
  • Ability to lift and carry objects up to 10 pounds without assistance
  • Must adhere to company safety and security policies
  • Must maintain a clean and professional personal appearance

Job Qualifications

  • High school diploma or GED equivalent
  • No prior related work experience required
  • No supervisory experience required
  • Strong communication skills
  • Ability to maintain professional appearance
  • Ability to work well in a team environment
  • Commitment to delivering exceptional guest service
  • Ability to follow safety and security policies
  • Basic physical ability to stand, walk, and lift light objects

Job Duties

  • Greet guests and determine the number in their party
  • Seat guests by finding a clean, available table
  • Pull out chairs
  • Place clean/current menu in front of guest
  • Guide guests through the dining rooms and provide assistance
  • Move and arrange tables, chairs, and settings
  • Organize seating for groups with special needs
  • Ensure place settings are appropriate and complete
  • Check menus to ensure they are current, clean, plentiful, and wrinkle-free
  • Maintain cleanliness of work areas throughout the day
  • Practice clean-as-you-go procedures
  • Monitor dining rooms for seating availability, service, safety, and guest well-being
  • Follow all company and safety policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Maintain clean and professional uniform and appearance
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Speak clearly and professionally
  • Answer telephones with proper etiquette
  • Develop and maintain positive working relationships
  • Support team to reach common goals
  • Listen and respond appropriately to concerns
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for extended periods
  • Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
  • Perform other reasonable job duties as requested by supervisors

Job Criteria

Experience

No experience required


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