Host or Hostess - H&H

The Ritz-Carlton Orlando Grande Lakes is an exquisite luxury hotel located in Orlando, Florida, renowned for its exceptional service and sophisticated ambiance. As part of Marriott International, one of the world's leading hospitality companies, The Ritz-Carlton brand is synonymous with elegance, premium guest experiences, and commitment to excellence. This prestigious property offers guests an extraordinary experience through its world-class amenities, meticulous attention to detail, and warm customer service. The hotel provides a setting where both leisure and business travelers can enjoy comfort, style, and personalized attention in an enchanting environment that blends natural beauty with expertly crafted luxury.

The role being offered is a full-time, non-management position focused on delivering outstanding guest service in the Food and Beverage department. Specifically, this position involves greeting and seating guests in the dining areas, ensuring they feel welcomed and comfortable from the moment they arrive. The individual in this role is responsible for maintaining clean and appropriate seating arrangements, guiding guests through the dining rooms, and assisting with special seating requirements to accommodate groups and individuals. Adhering to the highest standards of hospitality, the role requires ensuring that place settings are flawless, menus are current and pristine, and that the dining environment remains clean and inviting throughout service hours.

Employees in this position play a critical part in upholding The Ritz-Carlton's famed "Gold Standards," which embody the brand's dedication to gracious and thoughtful service. The individual will observe safety and security policies, contribute to a positive and efficient work environment, and maintain professional appearance and demeanor in line with the company's expectations. The role also entails clear and professional communication with guests and team members, answering phones with courtesy, and supporting the team to achieve shared goals while responding constructively to feedback. Working in this capacity demands physical stamina, including standing or walking for extended periods and handling light lifting tasks.

This position is an excellent opportunity for those beginning their career in hospitality or anyone who is passionate about providing unforgettable guest experiences in a prestigious luxury hotel setting. Candidates do not need previous work or supervisory experience, and no licenses or certifications are required, making it an accessible gateway into the hospitality industry. The Ritz-Carlton Orlando is committed to fostering a diverse and inclusive workplace where all associates are valued and empowered. Joining this team means becoming part of a global community of hospitality professionals dedicated to excellence, creativity, and compassion. By embracing the company’s core values and commitment to service, employees help create lifelong memories for guests and enjoy a fulfilling and dynamic work environment where their contributions are recognized and celebrated.

The Ritz-Carlton Orlando Grande Lakes offers not just a job but a career path enriched by continuous learning and professional growth opportunities within a globally respected brand. Employees benefit from a culture that encourages pride in work, collaboration, and a shared mission of delivering unparalleled guest experiences—the true hallmark of a career with The Ritz-Carlton and Marriott International.