Host or Hostess

The Ritz-Carlton Dana Point is a prestigious luxury hotel located in the beautiful coastal city of Dana Point, California. As part of the globally recognized Ritz-Carlton brand under Marriott International, this establishment is renowned for delivering exceptional hospitality experiences that blend elegance, comfort, and personalized service. The hotel boasts exquisite accommodations, breathtaking ocean views, and a dedication to upholding the highest standards of luxury and guest satisfaction. Known for its commitment to excellence, The Ritz-Carlton Dana Point offers guests a retreat that is both relaxing and memorable, supported by a team of dedicated professionals who prioritize service quality and attention to detail.

This specific role is a full-time, seasonal position in the Food and Beverage and Culinary category, located at The Ritz-Carlton Dana Point. The position is classified as non-management and offers an hourly pay rate of $27.65. The focus of this job is to serve as a Guest Service Expert, playing a vital part in creating a memorable and unique experience for every guest. Unlike traditional food service roles that merely involve serving meals, this position emphasizes the importance of engaging with guests and providing attentive and anticipatory service throughout their visit. Responsibilities extend beyond table service to include setting tables, assisting in the kitchen, maintaining cleanliness in work areas, and replenishing supplies, all of which contribute to seamless guest service.

The successful candidate will demonstrate professionalism through consistent adherence to company standards, including maintaining a neat uniform and personal appearance, as well as effective communication skills. Physical stamina is essential due to the nature of the work which involves standing, sitting, walking for extended periods, navigating uneven or slippery surfaces, and performing various physical tasks such as lifting, carrying, pushing, and reaching. The ability to incorporate company guidelines and procedures is crucial to ensuring a safe and efficient workspace, which ultimately supports the overall guest experience.

At The Ritz-Carlton Dana Point, the heart of the role lies in upholding the "Gold Standards" which form the foundation of the brand’s service excellence. These standards include the employee promise, credo, and service values that foster a culture of kindness, creativity, and compassion. Employees are empowered to deliver outstanding service and to take pride in their work and their team, contributing to the hotel’s global reputation as a leader in luxury hospitality. By joining this team, individuals become part of an international community of hospitality professionals who continuously strive to exceed guest expectations and achieve personal and professional growth.

Marriott International and The Ritz-Carlton are committed to fostering an inclusive and diverse workplace where all employees feel valued and welcomed. Equal opportunity employment is promoted actively, and accommodations are made to support applicants with disabilities or other legally protected statuses. The company also embraces candidates with diverse backgrounds and encourages applications from those with relevant culinary or hospitality experience, although prior experience is not mandatory for this position.

In summary, this role at The Ritz-Carlton Dana Point is ideal for individuals passionate about hospitality and eager to provide exceptional guest services in an upscale environment. It offers the opportunity to develop professional skills, work alongside dedicated team members, and contribute to creating unforgettable experiences for luxury travelers. The seasonal, full-time position with competitive hourly pay embodies the Ritz-Carlton’s dedication to quality and service leadership, making it a compelling career choice for service-oriented professionals.