Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.00 - $13.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and development opportunities
Team-oriented work environment
competitive pay
Job Description
IHOP is a renowned international restaurant chain specializing in breakfast foods and casual dining experiences, known for its welcoming atmosphere and quality service. The company prides itself on offering a diverse menu featuring pancakes, waffles, omelets, and other classic American breakfast staples, alongside a full selection of lunch and dinner options. With a commitment to customer satisfaction, IHOP maintains high standards of hospitality and service excellence in all of its locations across various countries.
The role of a Host/Hostess at IHOP is integral to ensuring a pleasant and efficient dining experience for guests. This position involves greeting and seating guests promptly and courteously, managing waits and seating rotations to optimize service quality. Hosts and Hostesses act as the first point of contact for visitors, setting the tone for their overall restaurant experience with cheerful and professional customer interaction. Responsibilities also include managing guest remittance, handling cash transactions responsibly, maintaining cleanliness and order in the dining and common areas, and responding to guest inquiries and complaints with a solution-oriented approach. The Host/Hostess must also coordinate closely with team members to provide seamless service, uphold IHOP’s uniform and appearance standards, and support any additional tasks assigned by management.
This full-time position typically offers competitive compensation aligned with the restaurant and hospitality industry standards. IHOP fosters a team-based work environment where collaboration and positive attitude are highly valued. The role requires excellent communication skills, the ability to multitask, and a commitment to maintaining a clean and welcoming environment. Working as a Host/Hostess at IHOP offers the opportunity to be part of a well-established brand with growth possibilities in the hospitality sector, making it an ideal entry-level or experienced position for those passionate about customer service and the food industry.
The role of a Host/Hostess at IHOP is integral to ensuring a pleasant and efficient dining experience for guests. This position involves greeting and seating guests promptly and courteously, managing waits and seating rotations to optimize service quality. Hosts and Hostesses act as the first point of contact for visitors, setting the tone for their overall restaurant experience with cheerful and professional customer interaction. Responsibilities also include managing guest remittance, handling cash transactions responsibly, maintaining cleanliness and order in the dining and common areas, and responding to guest inquiries and complaints with a solution-oriented approach. The Host/Hostess must also coordinate closely with team members to provide seamless service, uphold IHOP’s uniform and appearance standards, and support any additional tasks assigned by management.
This full-time position typically offers competitive compensation aligned with the restaurant and hospitality industry standards. IHOP fosters a team-based work environment where collaboration and positive attitude are highly valued. The role requires excellent communication skills, the ability to multitask, and a commitment to maintaining a clean and welcoming environment. Working as a Host/Hostess at IHOP offers the opportunity to be part of a well-established brand with growth possibilities in the hospitality sector, making it an ideal entry-level or experienced position for those passionate about customer service and the food industry.
Job Requirements
- High school diploma or equivalent
- prior experience in a customer service role preferred
- basic math and cash handling skills
- ability to greet guests promptly and courteously
- effective communication skills
- ability to maintain cleanliness standards
- flexibility to work various shifts including weekends and holidays
- physical ability to stand for extended periods
- reliable and punctual
- ability to follow company policies and procedures
Job Qualifications
- Ability to perform each essential duty satisfactorily
- strong communication and interpersonal skills
- ability to handle guest complaints professionally
- basic math skills for handling cash and register operations
- ability to multitask in a fast-paced environment
- willingness to comply with company appearance and uniform standards
- previous experience in a customer service or hospitality role is a plus but not required
- ability to work as part of a team
Job Duties
- Develop and maintain professional functional working relationships with IHOP team members and guests
- greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available
- rotate station seating to ensure the quality of guest service
- handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return
- handle cash in an accurate and responsible manner
- take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to company cash-control policies
- answer the telephone, take messages and take and complete all To Go orders
- maintain guest checks in numerical order
- maintain a waiting list as necessary
- check restrooms every 30 minutes to ensure proper stock levels and cleanliness
- clear, clean and reset tables and clean chairs, booths and floors after guests leave
- perform cleaning duties according to posted cleaning charts
- comply with IHOP uniform and appearance standards per IHOP SOP guidelines
- perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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