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Marriott International Inc is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties across 122 countries and growing. Founded in 1927, Marriott has established itself as a leader in the hotel and lodging industry, known for its commitment to quality service and excellence in hospitality. The company employs between 100 and 499 employees at this location and continues to uphold its reputation as a premier place to work and grow a career. Marriott’s philosophy is built on the belief that a diverse workforce and an inclusive workplace culture are essential to its success. As an equal opportunity employer, Marriott welcomes associates from all backgrounds and fosters an environment where unique talents and experiences are celebrated. Marriott International is dedicated to providing meaningful career opportunities and advancing the professional growth of its employees, regardless of their level of experience or background.

The Guest Service Expert role at Marriott is a customer-centric position designed to enhance the overall dining experience for guests by delivering memorable and unique service. This position is not just about serving food and drinks; it’s about creating an atmosphere where every guest feels valued and catered to from the moment they arrive until they ask for their bill. Guest Service Experts take initiative in many ways, including setting tables, interacting attentively with guests, and ensuring seamless communication with the kitchen to fulfill orders efficiently.

Employees in this role are expected to operate within Marriott’s high standards of safety, professionalism, and quality. They must maintain a clean and safe work environment, adhere to company policies, and present themselves with a professional appearance at all times. Physical stamina is essential as the role involves standing, walking, or moving for extended periods, navigating uneven or slippery surfaces, and handling light to moderate lifting tasks, including carrying and moving objects weighing up to 50 pounds with assistance.

Guest Service Experts play a vital part in ensuring that guests enjoy their meals in a pleasant and welcoming environment. They manage various tasks such as managing the menu, verifying the accuracy of orders, and performing cleaning duties to maintain a neat dining and preparation area. This job requires a hands-on approach where flexibility and willingness to perform diverse duties are critical. Marriott values associates who can work efficiently as part of a team while also taking the initiative to enhance the guest experience independently.

This entry-level position is suitable for individuals with less than one year of related work experience and does not require supervisory experience or specific licenses or certifications. A high school diploma or GED equivalent is preferred. Marriott offers a unique workplace culture where safety, quality, and hospitality are paramount, making this role ideal for those passionate about serving others and pursuing a career in the hospitality industry. Marriott's commitment to diversity and inclusion ensures that every employee's voice is heard, and their contribution recognized, fostering an environment where employees can thrive and grow their careers.