Job Overview

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Employment Type

Part-time
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule

Job Description

Marriott International is a globally renowned hospitality company known for its impressive portfolio of hotels and resorts, including the luxury JW Marriott brand. Established as a leader in the hospitality industry, Marriott is committed to providing exceptional guest experiences by fostering a welcoming environment where associates are empowered and supported. The company prides itself on creating meaningful experiences for guests that go beyond the service of food and beverages, emphasizing quality, professionalism, and a sense of community throughout its operations. Marriott International’s dedication to diversity and equal opportunity employment ensures that all associates feel valued and respected, contributing to a rich blend of cultures and talents within its teams.

Located at 510 Water Street in Tampa, Florida, JW Marriott embodies the luxury and sophistication associated with Marriott International’s top-tier properties. Known for offering unique and memorable experiences in gateway cities and resort locations around the world, JW Marriott prioritizes the well-being and growth of its associates. The company’s philosophy, known as The JW Treatment™, centers on treating employees with the same attention and care extended to guests, fostering an environment of camaraderie, creativity, and holistic well-being. As part of this esteemed brand, associates have access to ongoing training, development, and recognition opportunities that encourage personal and professional growth.

The Guest Service Expert role at JW Marriott is a vital part of the food and beverage service team. This position is designed to elevate the guest experience by offering attentive, skillful service that integrates seamlessly with the dining experience. Unlike ordinary service jobs, Guest Service Experts are encouraged to provide an atmosphere that is not only efficient but also warm and memorable. Their responsibilities span from setting tables and communicating effectively with kitchen staff to engaging with guests to ensure their satisfaction throughout their visit.

This part-time, non-management position is situated within the Food and Beverage & Culinary category, focusing on overnight and weekend shifts to support busy dining periods. The role demands a proactive approach to work, where the Guest Service Expert takes initiative to manage their duties with professionalism and adherence to the company’s safety standards and high-quality norms. Physical activity is a significant part of this job, requiring the ability to stand, sit, or walk for extended periods, navigate uneven or slippery surfaces, and handle physical tasks that may involve lifting or moving items up to 50 pounds with assistance.

At JW Marriott, the Guest Service Expert position is integral to upholding the brand promise of "Wonderful Hospitality. Always." This role offers an exceptional opportunity for individuals seeking to start or enhance their career in hospitality within a supportive and luxurious environment. Marriott’s inclusive culture and focus on associate well-being make it an ideal workplace where individuals can become their best selves while contributing to a globally recognized brand.

Job Requirements

  • High school diploma or G.E.D. equivalent
  • Availability for overnight shifts and weekends preferred
  • Ability to stand, sit, or walk for extended periods
  • Capability to handle physical tasks weighing up to 50 pounds with assistance
  • No supervisory experience required
  • Must follow company policies and procedures
  • Ability to maintain professional appearance and communication

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • Less than 1 year related work experience preferred
  • No supervisory experience required
  • Ability to communicate clearly
  • Customer service skills

Job Duties

  • Set tables according to company standards
  • Communicate effectively with kitchen and dining staff
  • Greet and interact with guests to provide excellent service
  • Clean and maintain work areas and supplies
  • Handle transactions smoothly as part of the guest experience
  • Follow safety protocols and company policies
  • Assist with physical tasks including lifting and moving objects

Job Criteria

Experience

Entry Level (1-2 years)


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