Host | Hostess

Hanover, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Training and Development

Opportunities for advancement

Job Description

TGI Fridays is a renowned global restaurant chain known for its vibrant atmosphere, delicious American cuisine, and exceptional customer service. Established as a casual dining establishment, TGI Fridays emphasizes creating a welcoming environment where guests can enjoy a memorable dining experience. The Hanover-Arundel location, situated at 7655 Arundel Mills Blvd, Maryland, stands as a cornerstone of this brand, serving a diverse clientele with a commitment to quality and hospitality. The restaurant operates with a focus on providing friendly service, a lively ambiance, and a menu filled with signature drinks and dishes that cater to a range of tastes and preferences.Show More

Job Requirements

Must be able to carry natural conversations with guests without sounding scripted or intrusive
Must be able to read menus
Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
Must be able to clearly communicate guests needs to wait staff, bussers, managers, etc
Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
Must be able to walk and stand during entire shift
Must be able to reach, bend, stoop and wipe
Must be able to carry trays or supplies (10-30 lbs)

Job Qualifications

Must be able to carry natural conversations with guests without sounding scripted or intrusive
Must be able to read menus
Must be able to articulate clear greetings and farewells to guests
Must be able to understand requests for assistance
Must be able to clearly communicate guest needs to wait staff, bussers, and managers
Must be able to hear well in a loud environment
Must be able to walk and stand during entire shift
Must be able to reach, bend, stoop and wipe
Must be able to carry trays or supplies weighing 10 to 30 lbs

Job Duties

Greet incoming and departing guests warmly with a genuine smile and eye contact
Use visual cues to seat guests in either the bar or dining area depending on their preference
Inform guests of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Promptly answer incoming calls to the restaurant and provide appropriate service
Manage the flow of guests into the dining and bar areas and provide accurate wait times if appropriate
Tend to special guest needs and requests
Follow all relevant brand standards to deliver Fridays Service Style
Be observant of guest needs throughout the dining experience to ensure high quality service

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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