Host or Hostess

The Westin Copley Place Boston, located at 10 Huntington Ave, Boston, Massachusetts, is one of the premier destinations within the hospitality industry, recognized for its commitment to wellness, exceptional service, and guest satisfaction. As part of Marriott International, a global leader in the hospitality sector, The Westin brand emphasizes restoring balance and well-being to travelers through a unique array of wellness-focused programs and services. Marriott International is renowned for fostering an inclusive work environment, celebrating diversity, and valuing the rich blend of cultures and talents its associates bring to the team. It is dedicated to equal opportunity employment, encouraging applications from individuals of all backgrounds and experiences. The company maintains high standards of professionalism, safety, and guest service, making it a sought-after employer in the food and beverage and culinary category.

This Full-Time non-management position offers a competitive hourly wage of $30.28 with eligibility for tips, working primarily day shifts with flexible scheduling options. The role is located on-site at The Westin Copley Place Boston, reinforcing the importance of direct guest interaction and maintaining the hotel's high service standards.

The role of the Host/Hostess at The Westin Copley Place Boston is pivotal in creating an inviting atmosphere that sets the tone for a memorable dining experience. In this capacity, the associate is responsible for greeting guests warmly, managing seating arrangements efficiently, and coordinating dining room logistics to accommodate all guests, including those with special needs. The position involves several customer service and operational duties such as seating guests by finding clean and available tables, arranging chairs and place settings, and ensuring menus are current and presentable. Maintaining cleanliness in work areas with a clean-as-you-go approach is essential to uphold the restaurant's standards.

The host or hostess must also be vigilant in monitoring the dining environment for seating availability, general service quality, safety, and guest well-being throughout the meal service. They are expected to adhere strictly to the company’s safety policies and procedures, report any accidents or unsafe conditions, and participate in safety training to maintain a secure workplace.

Personal presentation is crucial; the associate must appear professional and maintain confidentiality regarding company information. Communication plays a major role in this position, requiring clear, professional interactions with guests and colleagues, as well as effective handling of telephone inquiries. Teamwork is emphasized, with associates encouraged to collaborate towards common goals and address any coworker concerns constructively.

The physical demands of the role include standing, sitting, or walking for extended periods, and the ability to move, lift, carry, push, pull, or place objects weighing up to 10 pounds without assistance. The hospitality environment demands flexibility and a willingness to perform reasonable duties as requested by supervisors, supporting an efficient and guest-focused dining operation.

Ideal candidates are those passionate about well-being and hospitality, who take pride in their appearance and optimistic outlook, eager to engage with guests and colleagues in a meaningful way. This role is a fantastic opportunity for individuals seeking to enter the food and beverage sector within a supportive, health-conscious, and globally recognized brand to develop their skills and careers.

Join The Westin Copley Place Boston and become part of a team dedicated to enriching guests' travel experiences while advancing your personal and professional growth in a nurturing, diverse work environment.