Host or Hostess

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Career development opportunities

401(k) retirement plan

flexible scheduling

Job Description

W Nashville is a vibrant hotel located in the heart of Nashville, Tennessee, known for its dynamic atmosphere and exceptional hospitality services. As part of the renowned W Hotels brand, it offers guests a luxurious and innovative experience that combines comfort, style, and cutting-edge design. W Nashville is part of Marriott International, a global leader in the hospitality industry committed to diversity, inclusion, and providing equal employment opportunities. The hotel prides itself on delivering the unique Whatever/Whenever service philosophy, ensuring that guest needs and desires are met with promptness and personalized attention.

The Front Host/Hostess role at W N... Show More

Job Requirements

High school diploma or equivalent
No previous supervisory experience required
No license or certification required
Ability to stand for long periods
Ability to lift and move objects up to 10 pounds without assistance
Excellent communication skills
Willingness to follow safety guidelines and company policies

Job Qualifications

High school diploma or GED
Previous experience in food and beverage environments preferred but not required
Ability to communicate clearly and professionally
Strong customer service skills
Ability to work collaboratively as part of a team
Professional appearance and demeanor
Basic knowledge of safety and hygiene practices

Job Duties

Receive and greet guests determining the number of guests in the group
Indicate seating for guests offering a clean and available table
Remove chairs and place clean and updated menus in front of each guest
Guide guests through the dining areas and assist them as needed
Move and arrange tables chairs and utensils and organize seating for groups with special needs
Ensure that utensils are appropriate and each guest has a napkin clean utensils and any other part of a standard place setting
Check menus to ensure they are updated clean complete and free of wrinkles
Maintain cleanliness of work areas throughout the day by following a constant cleaning procedure
Control seat availability service safety and well-being of guests in dining areas
Comply with all safety and company policies and procedures reporting accidents injuries and unsafe working conditions to the manager and completing safety trainings and certifications
Ensure uniform and personal appearance are neat and professional maintaining confidentiality of proprietary information and protecting company assets
Receive and acknowledge all guests according to company standards
Speak clearly and professionally with others and answer phones using proper protocol
Cultivate and maintain positive working relationships with others supporting the team to achieve common goals and appropriately listen and respond to concerns of other employees
Ensure quality expectations and standards are met
Stand sit or walk for prolonged periods
Move lift transport push drag and place without assistance objects weighing 10 pounds or less
Perform other reasonable work duties as requested by supervisors

Job Criteria

Experience

No experience required

Job Location

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