Host | Hostess

North Charleston, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Training and Development

Job Description

IHOP, a globally recognized restaurant brand known for its warm hospitality and delicious breakfast offerings, is seeking a friendly and efficient Host or Hostess to join its dedicated team. IHOP prides itself on creating a welcoming environment where guests can enjoy a memorable dining experience, characterized by excellent service and quality food. Established with a commitment to hospitality, IHOP has built a strong reputation as a leading family-friendly dining destination with a widespread presence in numerous communities.

The role of the Host or Hostess at IHOP is pivotal in ensuring the smooth operation of the dining area and the sa... Show More

Job Requirements

High school diploma or equivalent
previous experience in a customer service role preferred
ability to stand and walk for extended periods
good physical stamina
availability to work flexible hours including evenings, weekends and holidays
ability to communicate clearly and professionally
basic cash handling experience
compliance with company dress code and grooming standards
ability to work under pressure while maintaining professionalism
willingness to perform cleaning and maintenance tasks as needed

Job Qualifications

Ability to perform each essential duty satisfactorily
knowledge of customer service principles
effective communication skills
ability to handle cash accurately
basic math skills
ability to multitask in a fast-paced environment
teamwork skills
ability to maintain cleanliness and safety standards
positive attitude and friendly demeanor
adaptability to handle guest complaints tactfully

Job Duties

Develop and maintain professional functional working relationships with IHOP team members and guests
greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available
rotate station seating to ensure the quality of guest service
may handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return
handle cash in an accurate and responsible manner
take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to company cash-control policies
answer the telephone, take messages and take and complete all To Go orders
maintain guest checks in numerical order
maintain a waiting list as necessary
check restrooms every 30 minutes to ensure proper stock levels and cleanliness
clear, clean and reset tables and clean chairs, booths and floors after guests leave
perform cleaning duties according to posted cleaning charts
comply with IHOP uniform and appearance standards per IHOP SOP guidelines
perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: