Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Job Description
IHOP, a globally recognized restaurant brand known for its warm hospitality and delicious breakfast offerings, is seeking a friendly and efficient Host or Hostess to join its dedicated team. IHOP prides itself on creating a welcoming environment where guests can enjoy a memorable dining experience, characterized by excellent service and quality food. Established with a commitment to hospitality, IHOP has built a strong reputation as a leading family-friendly dining destination with a widespread presence in numerous communities.
The role of the Host or Hostess at IHOP is pivotal in ensuring the smooth operation of the dining area and the satisfaction of guests. This position is primarily responsible for greeting and seating guests promptly, cheerfully, and courteously, playing a crucial role in the overall guest experience. A successful candidate will be someone who enjoys working in a fast-paced, team-oriented environment and who values the importance of exceptional customer service. The Host or Hostess also manages several operational duties, including cash handling, taking guest remittances accurately, maintaining the cleanliness and order of the restaurant, and managing To Go orders and telephone communications.
This is an hourly employment opportunity ideal for individuals who are enthusiastic about hospitality and eager to contribute positively to the restaurant's ambiance. The role requires strong interpersonal skills, attention to detail, and the ability to multitask efficiently. Responsibilities extend to managing guest complaints tactfully, maintaining waitlists effectively during busy periods, and ensuring that hygiene and safety standards are met consistently. Working closely with other team members, including the General Manager and Assistant Manager, the Host or Hostess ensures the dining environment is inviting and organized, thus enhancing the overall guest experience.
Joining IHOP as a Host or Hostess offers the chance to be part of a reputable restaurant chain that values its employees, fosters professional growth, and supports a collaborative work culture. Applicants will develop essential skills in customer service, teamwork, and restaurant operations, making this role an excellent stepping stone in the hospitality industry. IHOP’s commitment to quality and guest satisfaction creates a positive workplace where employees feel motivated and appreciated for their contributions.
The role of the Host or Hostess at IHOP is pivotal in ensuring the smooth operation of the dining area and the satisfaction of guests. This position is primarily responsible for greeting and seating guests promptly, cheerfully, and courteously, playing a crucial role in the overall guest experience. A successful candidate will be someone who enjoys working in a fast-paced, team-oriented environment and who values the importance of exceptional customer service. The Host or Hostess also manages several operational duties, including cash handling, taking guest remittances accurately, maintaining the cleanliness and order of the restaurant, and managing To Go orders and telephone communications.
This is an hourly employment opportunity ideal for individuals who are enthusiastic about hospitality and eager to contribute positively to the restaurant's ambiance. The role requires strong interpersonal skills, attention to detail, and the ability to multitask efficiently. Responsibilities extend to managing guest complaints tactfully, maintaining waitlists effectively during busy periods, and ensuring that hygiene and safety standards are met consistently. Working closely with other team members, including the General Manager and Assistant Manager, the Host or Hostess ensures the dining environment is inviting and organized, thus enhancing the overall guest experience.
Joining IHOP as a Host or Hostess offers the chance to be part of a reputable restaurant chain that values its employees, fosters professional growth, and supports a collaborative work culture. Applicants will develop essential skills in customer service, teamwork, and restaurant operations, making this role an excellent stepping stone in the hospitality industry. IHOP’s commitment to quality and guest satisfaction creates a positive workplace where employees feel motivated and appreciated for their contributions.
Job Requirements
- High school diploma or equivalent
- previous experience in a customer service role preferred
- ability to stand and walk for extended periods
- good physical stamina
- availability to work flexible hours including evenings, weekends and holidays
- ability to communicate clearly and professionally
- basic cash handling experience
- compliance with company dress code and grooming standards
- ability to work under pressure while maintaining professionalism
- willingness to perform cleaning and maintenance tasks as needed
Job Qualifications
- Ability to perform each essential duty satisfactorily
- knowledge of customer service principles
- effective communication skills
- ability to handle cash accurately
- basic math skills
- ability to multitask in a fast-paced environment
- teamwork skills
- ability to maintain cleanliness and safety standards
- positive attitude and friendly demeanor
- adaptability to handle guest complaints tactfully
Job Duties
- Develop and maintain professional functional working relationships with IHOP team members and guests
- greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available
- rotate station seating to ensure the quality of guest service
- may handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return
- handle cash in an accurate and responsible manner
- take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to company cash-control policies
- answer the telephone, take messages and take and complete all To Go orders
- maintain guest checks in numerical order
- maintain a waiting list as necessary
- check restrooms every 30 minutes to ensure proper stock levels and cleanliness
- clear, clean and reset tables and clean chairs, booths and floors after guests leave
- perform cleaning duties according to posted cleaning charts
- comply with IHOP uniform and appearance standards per IHOP SOP guidelines
- perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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