Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $13.00
Benefits
Health Insurance
Paid Time Off
employee discount
flexible scheduling
Training and development opportunities
401(k) retirement plan
Positive and inclusive work environment
Job Description
The Host or Hostess role at IHOP is critical in shaping the first impression guests have of the restaurant. This full-time position focuses on delivering an exceptional customer experience by greeting guests warmly, seating them promptly and courteously, and managing the flow of the dining area. The host or hostess acts as the welcoming face of IHOP, ensuring that every guest feels valued from the moment they step into the restaurant. Responsibilities include managing seating arrangements, assisting guests with special needs such as highchairs or boosters, and efficiently handling to-go and delivery orders. The role also involves answering phone calls,... Show More
Job Requirements
- No formal education required
- Prior experience as a host is a plus
- Ability to multitask and act quickly
- Capable of handling money transactions responsibly
- Must be flexible and ready to work shifts
- Excellent teamwork and communication skills
- Must be a dependable team player
Job Qualifications
- Strong interpersonal and customer service skills
- Experience using order entry software is beneficial
- Ability to manage waitlists and seating arrangements
- Knowledge of food and beverage menus
- Ability to handle guest special needs with sensitivity
- Effective communication with kitchen and front of house staff
- Reliable attendance and punctuality
Job Duties
- Greeting guests promptly and courteously
- Seating and escorting guests to their tables
- Opening doors for guests arriving and departing
- Accommodating special guest needs such as boosters, highchairs, and disabilities
- Processing To-Go and delivery orders efficiently
- Managing the wait list during busy periods
- Providing menu recommendations and accurate information to guests
- Taking and entering orders using order software or memory
- Communicating order details clearly to kitchen staff
- Delivering food and beverages to outside guests in a timely manner
- Ensuring an exceptional customer experience at all times
Job Location
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