Host | Hostess

Hanover, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $16.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Flexible Schedule

Professional development opportunities

retirement savings plan

Social events

Job Description

TGI Fridays is a well-established American casual dining restaurant chain known for its vibrant and welcoming atmosphere, extensive menu offerings, and commitment to exceptional customer service. With locations around the world, TGI Fridays aims to deliver not only delicious food and drinks but also an engaging dining experience that leaves guests feeling valued and eager to return. The brand prides itself on its unique blend of a lively bar scene and a comfortable dining environment, making it a popular choice for both casual meals and social gatherings. Recognized for its high standards, friendliness, and excellent service, TGI Fridays constantly seeks dedicated and passionate team members to contribute to its mission of creating memorable guest experiences. The restaurant operates with a clear focus on guest satisfaction, quality, and team collaboration, ensuring every visit meets and exceeds expectations.Show More

The role of a Host/Hostess at TGI Fridays is pivotal in shaping the first impressions of guests as they enter and leave the establishment. The individual in this position is responsible for greeting guests warmly, managing seating arrangements efficiently, and ensuring that guests feel welcomed and attended to from the moment they arrive until their departure. This role is essential for maintaining the flow of the dining room and bar areas, providing accurate wait times, and communicating effectively with service staff to ensure seamless service delivery. Emphasizing Fridays Service Style, the host/hostess helps uphold the brand's reputation by fostering a positive and engaging environment that encourages repeat visits. Through keen observation, attentive service, and proactive problem-solving, the host/hostess plays a significant role in enhancing the overall guest experience. The employment type is typically full-time or part-time hourly, with compensation aligned to industry standards and inclusive of benefits geared towards supporting employee wellbeing and professional growth. This position offers an excellent opportunity for individuals passionate about hospitality and eager to be part of a dynamic team committed to excellence in service and guest satisfaction.Show Less

Job Requirements

Must be able to carry natural conversations with guests without sounding scripted or intrusive
must be able to read menus
must be able to articulate clear greetings and farewells to guests as well as being able to understand requests for assistance
must be able to clearly communicate guests' needs to coworkers, bussers, managers, etc.
must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
must be able to walk and stand during entire shift
must be able to reach, bend, stoop and wipe
must be able to carry trays or supplies (10-30 lbs)

Job Qualifications

Must be able to carry natural conversations with guests without sounding scripted or intrusive
must be able to read menus
must be able to articulate clear greetings and farewells to guests as well as understand requests for assistance
must be able to clearly communicate guests' needs to coworkers, bussers, managers, etc.
must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
must be able to walk and stand during entire shift
must be able to reach, bend, stoop and wipe
must be able to carry trays or supplies (10-30 lbs)

Job Duties

Greet incoming and departing guests warmly with a genuine smile and eye contact
use visual cues to seat guests in either the bar or dining area depending on their preference
inform guests of current promotions and introduce the service staff for a smooth handoff
promptly answer incoming calls to the restaurant and provide appropriate service
manage the flow of guests into the dining and bar areas and provide accurate wait times when necessary
attend to special guest needs and requests
follow all relevant brand standards to deliver Fridays Service Style
be observant of guests' needs throughout their dining experience to ensure high quality service

Job Location

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