Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $22.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
401(k) matching
Paid Time Off
vacation days
sick days
Holiday pay
Job Description
Oak View Group (OVG) stands as a global leader in the realm of premium live entertainment infrastructure and services. Since its establishment in 2015, OVG has built a formidable presence across four continents, managing a diverse portfolio that encompasses seven world-class owned venues alongside a prestigious client roster of arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions. The company's integrated platform spans venue development and offers end-to-end capabilities that include venue management, hospitality, and sponsorship sales. This makes OVG a powerhouse in delivering unparalleled experiences within the live entertainment industry, dedicated to innovation and excellence in all aspects of its operation.
As part of its dynamic team, the role of Host is pivotal in shaping the guest experience within OVG's dining venues. This position is often the first point of contact for guests and plays a critical role in fostering a warm and welcoming atmosphere that guests will remember. The Host's responsibilities revolve around greeting guests, managing reservations and waitlists efficiently, coordinating seating arrangements, and supporting the seamless flow of service across the restaurant or dining venue. With an hourly wage ranging from $19.00 to $22.00, this role is both rewarding and integral to maintaining OVG's high standards of hospitality.
The Host position demands exceptional customer service skills coupled with organizational dexterity to ensure efficient seating and communication between front-of-house staff and culinary teams. Beyond handling reservations and guest arrivals, the Host also provides essential information about menus, restaurant amenities, and the broader venue, contributing to an enriched guest experience. Effective communication with servers, managers, and kitchen staff is essential to ensure that service runs smoothly and guest needs are met promptly.
A typical day for the Host includes monitoring dining room activity to maintain balanced server sections, updating wait times, assisting in setting up and resetting the dining room, and supporting administrative tasks related to guest services. The role also involves answering telephone inquiries and assisting with special event or VIP guest experiences, highlighting its versatility and importance within the hospitality team.
Oak View Group values diversity and inclusivity, recognizing that a multicultural workforce drives innovation and elevates service quality. The company is committed to equal employment opportunity and promotes an environment where all voices are heard and respected, reflecting the diverse communities it serves. Hiring for the Host position aligns with this ethos by seeking individuals who embody professionalism, warmth, and dedication to delivering outstanding guest experiences.
This opportunity is ideal for individuals passionate about hospitality and eager to grow within a globally recognized leader in live entertainment venues. Full-time roles come with competitive benefits including health, dental, and vision insurance, a 401(k) savings plan with matching, paid vacation, sick days, and eleven holidays, promoting a healthy work-life balance and comprehensive support for employees. The position remains open until October 23, 2026, offering an inviting and stable career path within this cutting-edge company.
As part of its dynamic team, the role of Host is pivotal in shaping the guest experience within OVG's dining venues. This position is often the first point of contact for guests and plays a critical role in fostering a warm and welcoming atmosphere that guests will remember. The Host's responsibilities revolve around greeting guests, managing reservations and waitlists efficiently, coordinating seating arrangements, and supporting the seamless flow of service across the restaurant or dining venue. With an hourly wage ranging from $19.00 to $22.00, this role is both rewarding and integral to maintaining OVG's high standards of hospitality.
The Host position demands exceptional customer service skills coupled with organizational dexterity to ensure efficient seating and communication between front-of-house staff and culinary teams. Beyond handling reservations and guest arrivals, the Host also provides essential information about menus, restaurant amenities, and the broader venue, contributing to an enriched guest experience. Effective communication with servers, managers, and kitchen staff is essential to ensure that service runs smoothly and guest needs are met promptly.
A typical day for the Host includes monitoring dining room activity to maintain balanced server sections, updating wait times, assisting in setting up and resetting the dining room, and supporting administrative tasks related to guest services. The role also involves answering telephone inquiries and assisting with special event or VIP guest experiences, highlighting its versatility and importance within the hospitality team.
Oak View Group values diversity and inclusivity, recognizing that a multicultural workforce drives innovation and elevates service quality. The company is committed to equal employment opportunity and promotes an environment where all voices are heard and respected, reflecting the diverse communities it serves. Hiring for the Host position aligns with this ethos by seeking individuals who embody professionalism, warmth, and dedication to delivering outstanding guest experiences.
This opportunity is ideal for individuals passionate about hospitality and eager to grow within a globally recognized leader in live entertainment venues. Full-time roles come with competitive benefits including health, dental, and vision insurance, a 401(k) savings plan with matching, paid vacation, sick days, and eleven holidays, promoting a healthy work-life balance and comprehensive support for employees. The position remains open until October 23, 2026, offering an inviting and stable career path within this cutting-edge company.
Job Requirements
- High school diploma or equivalent
- ability to stand and walk for extended periods
- ability to lift and carry heavy objects occasionally
- availability to work evenings, weekends, holidays, and special events
- basic computer and reservation system experience preferred
- excellent communication skills
- strong organizational and multitasking abilities
- customer service experience preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service or restaurant host experience preferred but not required
- experience in hospitality, hotels, restaurants, private clubs, performing arts venues, or entertainment venues is a plus
- ability to work evenings, weekends, holidays, and special events
- outstanding customer service and interpersonal skills
- excellent communication and telephone etiquette
- strong organizational and multitasking abilities
- ability to remain calm and professional in a fast-paced environment
- ability to work collaboratively as part of a team
- basic computer and reservation system experience preferred
- ability to stand and walk for extended periods
- ability to lift and carry heavy objects occasionally
- frequent walking, reaching, and bending
Job Duties
- Welcome guests with a friendly, professional, and engaging demeanor
- manage reservations, walk-in guests, and waitlists using the restaurant reservation system
- escort guests to their tables and provide menus as appropriate
- answer guest questions regarding menu offerings, restaurant amenities, and venue information
- thank guests upon departure and invite them to return
- coordinate seating assignments to maximize efficiency while maintaining excellent guest service
- communicate effectively with servers, managers, and culinary staff regarding table status and guest needs
- monitor dining room activity to ensure smooth service flow and balanced server sections
- maintain accurate wait times and keep guests informed of seating availability
- assist in preparing the dining room before service and resetting tables as needed
- answer telephone calls and assist guests with reservations and general inquiries
- update reservation systems with accurate guest information and special requests
- maintain organized guest lists and seating charts
- assist with administrative duties related to guest services as assigned
- assist servers by delivering water, menus, or other guest amenities as needed
- help maintain the cleanliness and appearance of the host stand, lobby, and entrance areas
- support special events, private dining functions, and VIP guest experiences
- collaborate with all front-of-house team members to ensure an exceptional dining experience
- follow all company policies, health regulations, and food safety standards
- maintain a clean, organized, and safe work environment
- practice responsible guest service and maintain professionalism at all times
Job Criteria
Experience
No experience required
Job Location
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