Host - Nashville

Parker Hospitality is a renowned hospitality company that operates a portfolio of distinguished restaurants and dining establishments. Known for its commitment to exceptional service and culinary excellence, Parker Hospitality prides itself on creating memorable guest experiences that combine sophisticated dining with welcoming atmospheres. As an industry leader, the company emphasizes core values such as finding the best solutions for guests and team members, fostering positive passion, exceeding hospitality expectations, respecting all stakeholders, and encouraging continuous learning and development among its staff.

At the heart of the company’s operations is its dedication to hospitality excellence and a genuine respect for the community it serves. This dedication is reflected in their well-trained teams, meticulous attention to detail, and an ongoing commitment to innovation and creativity in their approaches to service. Employees at Parker Hospitality are not only expected to deliver outstanding experiences but also to grow professionally within a supportive and dynamic environment. Their work culture promotes teamwork, respect, and ongoing education, ensuring every member feels valued and empowered to contribute meaningfully to the company’s success.

The Lead Host position at a Parker Hospitality property is a highly visible and pivotal role that serves as the first and last point of contact for guests, ensuring they receive a seamless and warm welcome as well as a courteous farewell. This role requires an individual who is both friendly and professional, meticulous in organization but adaptable to changing circumstances. The Lead Host plays a critical role in managing the flow of guests throughout their experience, from coordinating reservations and walk-ins to managing private event seating, especially during peak business periods.

The Lead Host is responsible for maintaining control over the guest service flow, collaborating closely with management to optimize seating arrangements for large parties and to adjust operations as necessary to uphold company standards. The role demands a polished and engaging demeanor as this position directly represents the establishment to patrons and colleagues alike.

In addition to guest management, the Lead Host also functions as a leader for the host team. This includes training new hosts, delegating responsibilities, and ensuring effective communication between front-of-house and back-of-house teams during busy shifts. The Lead Host diligently records guest preferences, dietary restrictions, and physical accommodations, ensuring that all details are communicated correctly across departments to enhance the guest experience.

This leadership role also involves building and maintaining a guest notes database via platforms such as OpenTable, recognizing VIPs and key industry patrons, and leading pre-shift briefings to communicate important operational information. The ideal candidate will bring leadership skills, hospitality experience, and proficiency with restaurant reservation systems, coupled with the ability to handle high-pressure situations with calmness and professionalism.

Employment type for the Lead Host position is full-time, with expected flexibility around working varied shifts, including weekends and busy periods. This role offers an opportunity for professional growth within a vibrant hospitality network, with competitive compensation reflective of experience and expertise.