Host - Nashville Maggiano's

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Career Development
Tuition Assistance
401(k) Plan
Employee Discounts
Paid Time Off

Job Description

Maggiano's Little Italy is a renowned Chicago-based Italian-American restaurant known for pioneering the casual dining experience. Founded by Norman Brinker, the visionary behind the casual dining model, Maggiano's has become a beloved destination for guests seeking hearty, authentic Italian fare in a warm and festive atmosphere. As part of Brinker International, a leader in the restaurant industry with thousands of establishments under its umbrella, Maggiano's continues to uphold the tradition of quality food, exceptional service, and a vibrant dining experience that makes every guest feel like family. This family-oriented restaurant chain not only emphasizes delicious food but also fosters a unique culture known as The Maggiano's Way—a philosophy centered around bringing people together to celebrate life's special moments with friends and family.

The Host position at Maggiano's is pivotal to the guest experience, serving as the first and last impression guests have when they visit. Hosts play an essential role in welcoming guests with warmth and efficiency, managing seating arrangements, answering phones, taking reservations, and maintaining an accurate waitlist during busy periods. Beyond logistical duties, Hosts embody the spirit of the restaurant by creating a welcoming environment that reflects the Italian-American hospitality for which Maggiano's is famous. This role demands a person who is personable, organized, and able to thrive in a high-energy dining environment. Being the face of the restaurant, Hosts demonstrate professionalism and genuine friendliness, ensuring guests' comfort from the moment they arrive until their farewell.

Working at Maggiano's means being part of a dedicated team that values collaboration and community involvement. The company not only excels at delivering memorable dining experiences but also invests deeply in creating lasting memories through special events like weddings, bar/bat mitzvahs, birthdays, and baby showers hosted at their venues. Their commitment extends beyond the walls of the restaurant as they actively support charitable organizations such as the Make-A-Wish Foundation and local initiatives like the North Texas Food Bank. This community-focused approach adds an extra layer of fulfillment to the hospitality role.

Career growth and employee development are integral components of the Maggiano's employment offering. The company provides highly competitive earning opportunities alongside comprehensive healthcare plans, tuition assistance, and robust 401(k) savings plans with company match. Employees benefit from rewards and recognition programs, various discounts on everyday items and services, and dining discounts at Brinker-owned brands. This supportive work environment encourages staff to excel and build a meaningful career within the hospitality industry.

If you have a passion for delivering first-class guest service, enjoy fast-paced work settings, and want to be part of a company with a strong sense of purpose and community, the Host role at Maggiano's is an excellent fit. This position offers not only the chance to engage with guests and contribute to their dining experience but also to grow professionally while being part of an influential and historic restaurant brand.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a customer-facing role preferred
  • Excellent communication skills
  • Ability to stand and move throughout the shift
  • Commitment to providing excellent guest service
  • Flexibility to work evenings, weekends, and holidays
  • Reliable and punctual work ethic

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks efficiently
  • Friendly and welcoming personality
  • Capability to work in a fast-paced environment
  • Basic knowledge of reservation and seating software

Job Duties

  • Greet guests upon arrival and escort them to their tables
  • Answer phones and manage incoming calls professionally
  • Take and manage reservations accurately
  • Maintain an organized and precise waitlist during busy periods
  • Bid farewell to guests ensuring a positive final impression
  • Communicate effectively with the front and back of house teams
  • Assist with seating arrangements to optimize guest flow

Job Criteria

Experience

No experience required


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