Host - Monday-Thursday, 20hrs total

Crossover Health is a pioneering healthcare company focused on revolutionizing the delivery of health services in the United States. As a national, team-based medical group, Crossover Health prioritizes wellbeing and prevention, extending care beyond traditional sick care models. The company’s innovative Primary Health model is designed to reshape the healthcare experience by building trusted relationships between patients and healthcare professionals. This model takes an interdisciplinary approach, integrating primary care, physical medicine, mental health services, health coaching, and care navigation, all underpinned by outcomes-based payment structures. Care is delivered through various channels, including in-person visits, virtual consultations, and asynchronous messaging, creating a comprehensive and convenient healthcare experience for members. Crossover Health’s mission is to build a proactive healthcare community that embraces health as a vital part of daily living.

The Host role at Crossover Health plays a crucial part in delivering an exceptional member service experience within the company’s health centers. This role is the first point of contact for members, providing a welcoming atmosphere and guiding them through the check-in process with professionalism and care. Hosts at Crossover Health are expected to have an in-depth understanding of self-insured employer health insurance plans, including copays, co-insurance, and other benefits, enabling them to assist members effectively. The role requires excellent communication skills to handle member inquiries, schedule appointments, and facilitate seamless interactions across multiple service channels such as phone calls, emails, and in-person engagements.

In addition to member interaction, the Host supports the clinic team by assisting with projects, provider requests, and ensuring smooth clinic workflows aligned with care delivery goals. The position calls for individuals committed to quality and uncompromised service standards, capable of accommodating special member requests and resolving questions promptly. These responsibilities underscore the Host’s role in creating a seamless, patient-centered care experience, collaborating closely with healthcare providers and other staff members.

Working at Crossover Health offers a competitive wage ranging from $22.51 to $29 per hour, varying by location, experience, and knowledge. The company also provides a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, disability coverage, paid time off, and a 401K plan. Crossover Health fosters an inclusive workplace culture and is committed to equal employment opportunity for all individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, or disability. The organization also ensures that reasonable accommodations are available for individuals with disabilities to fulfill essential job functions.

This is an onsite position, emphasizing direct member and team engagement within the clinic environment. Crossover Health does not accept unsolicited resumes from recruitment agencies for this position. Overall, the Host role is integral to the company’s mission to transform healthcare into a proactive, supportive, and member-focused experience, making it a rewarding career opportunity for individuals passionate about healthcare service excellence.