Host - Lucia Mexican Grill (PT)

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Diversity and inclusion initiatives

Job Description

Virgin Hotels is a vibrant and innovative hospitality company known for its dynamic approach to hotel management, combining comfort, style, and exceptional customer service. With a commitment to creating unique guest experiences, Virgin Hotels embraces a culture of inclusivity, creativity, and continuous improvement. The company positions itself as a pioneer in blending sophisticated design with a relaxed, welcoming atmosphere, making it a standout destination for travelers seeking both luxury and personality in their stays. As an equal opportunity employer, Virgin Hotels values diversity and actively promotes an inclusive workplace where every team member is empowered to contribute and grow professionally. The employment type for this position is full-time, providing a stable and supportive environment for individuals passionate about the hospitality industry and guest satisfaction.

The role of a Host at Virgin Hotels is crucial in setting the tone for the guest experience from the moment visitors arrive until they leave. This position demands a person with exceptional organizational skills, a friendly disposition, and an ability to efficiently manage guest flow and reservations. Hosts greet guests, provide accurate wait times, and escort them to dining or bar areas, ensuring seamless coordination with the wait staff. Being a Host here means contributing directly to the overall hospitality experience by facilitating smooth transitions between front-of-house and back-of-house operations, maintaining cleanliness and order in the reception area, and attending to guests needing special attention. This role requires a solid understanding of local health and safety regulations, a proactive approach to problem-solving, and the ability to thrive under pressure while maintaining a positive and courteous demeanor. The ideal candidate will have prior experience in a full-service restaurant or lounge environment, possess excellent communication abilities, and be flexible to work varied shifts including nights, weekends, and holidays. Working as a Host at Virgin Hotels offers a unique opportunity to develop key interpersonal and organizational skills within a fast-paced, guest-focused setting, where contributing to exceptional service standards is both valued and rewarded.

Job Requirements

Current, legal, and unrestricted ability to work in the United States
High school or equivalent education required
Food Service Handler Card that is currently valid for a minimum of at least 6 months
Preferred: 1-2 years' experience in a full-service restaurant or lounge
Ability to work a flexible schedule including nights, weekends, and holidays

Job Qualifications

High school or equivalent education
Experience in managing reservations
Demonstrable guest-service skills
Excellent communication skills (via phone and in-person)
Strong organizational skills with the ability to monitor the entire dining and bar area
Knowledge of health and safety rules in a kitchen
A team player with good communication skills
Patient with an ability to stay positive under pressure
Understanding of restaurant etiquette

Job Duties

Welcome guests to the venue
Provide accurate wait times and monitor waiting list
Manage reservations
Escort guests to assigned dining or bar areas
Provide menus and announce servers' name
Greet guests upon their departure
Coordinate with wait staff about available seating options
Maintain a clean reception area
Cater to guests who require extra attention (e.g. children, elderly)
Answer incoming calls and address guests' queries
Assist wait staff as needed
Ensure that items are fully stocked, and equipment is in good working condition
Strong knowledge and consistent use of SNHD regulations and standards
Must be able to work cooperatively and effectively in a team
Consistently maintains clean and safe work area for self and other team members
Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests
Maintain a clean, hygienic, and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
Explain basic details of food dishes and beverages to guests
Perform to high standards of excellence, execution, and cleanliness
Always keep your active SNHD Food Handler's card with you while on property
Report health and safety incidents and concerns directly to leadership in an accurate and timely manner
Contribute to successful SNHD health inspections
Monitor and ensure cleanliness of all place settings, tabletops, seats and floor
Communicate with cashier and servers for needs and any guest service issues
Actively participate in all scheduled required training sessions