Host / Hostess - Waldorf Astoria Beverly Hills

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $26.07
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Work Schedule

Flexible
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Benefits

Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
Financial Security

Job Description

Waldorf Astoria Beverly Hills stands as a beacon of luxury in the hospitality industry, situated in the vibrant heart of Beverly Hills, California. As part of the globally renowned Waldorf Astoria brand under the Hilton portfolio, this hotel epitomizes elegance and sophistication, offering an unparalleled guest experience. With 170 exquisitely appointed rooms and suites, the hotel combines timeless décor with modern amenities to create a sanctuary of comfort and style. Its 6,300 square feet of versatile banquet space provides a prestigious venue for events ranging from intimate gatherings to grand celebrations. The property features four distinct food and beverage outlets, including an elevated Mediterranean restaurant known for its innovative cuisine, a rooftop restaurant offering breathtaking views, a stylish lobby lounge, and comprehensive in-room dining services. This combination of luxury accommodations and fine dining makes Waldorf Astoria Beverly Hills a desirable destination for discerning travelers seeking exceptional service and ambiance.

The role of Host / Hostess at Waldorf Astoria Beverly Hills is an integral part of the Food and Beverage Team, contributing significantly to the overall guest experience. This position is not simply about greeting and seating guests; it is an opportunity to spread warmth and light through exceptional hospitality. The Host / Hostess serves as the welcoming face of the dining outlets, ensuring that every guest feels valued from the moment they arrive. Responsibilities include managing seating charts to maintain a smooth flow of service, responding promptly to inquiries and special requests, and supporting the team by preparing service areas through tasks like stocking and folding silverware. This role requires a friendly and professional demeanor, excellent communication skills, and the ability to multitask in a dynamic environment.

Working at Waldorf Astoria Beverly Hills means joining a team committed to creating unforgettable experiences for guests and fostering meaningful opportunities for team members. The hotel prides itself on its core values rooted in hospitality, integrity, leadership, teamwork, and accountability, which guide daily operations and interactions. Employees are encouraged to take ownership of their roles with urgency and discipline, knowing that every action contributes to the lasting impressions made on guests. The company culture is award-winning, having been recognized on the World’s Best Workplaces list by Great Place to Work and Fortune, highlighting its reputation as an exceptional employer.

Team members at Waldorf Astoria Beverly Hills enjoy a comprehensive benefits package designed to support their well-being and career growth. These include access to incredible travel perks through the Go Hilton program, stock purchase opportunities, paid parental leave, personalized caregiving and crisis support, mental health resources, generous paid time off, and various health and welfare benefits. This robust support system ensures that employees feel valued and cared for both professionally and personally, further enhancing job satisfaction and retention.

In summary, this Host / Hostess role offers a unique chance to be part of a prestigious luxury hotel where hospitality excellence is celebrated, and team members are empowered to grow and succeed. Ideal candidates will be passionate about delivering memorable guest experiences, adept at managing guest relations, and enthusiastic about contributing to a positive team environment. By joining Waldorf Astoria Beverly Hills, you become part of a world-class hospitality legacy dedicated to creating magical stays that guests cherish and remember.

Job Requirements

  • High school diploma or equivalent
  • Proven experience in a hospitality or customer service role preferred
  • Ability to work flexible hours including weekends and holidays
  • Excellent communication and interpersonal skills
  • Basic computer proficiency for managing reservations and seating charts
  • Ability to stand for extended periods
  • Team player with a positive attitude

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service is preferred
  • Excellent interpersonal and communication skills
  • Ability to multitask and work in a fast-paced environment
  • Strong organizational skills
  • Friendly and approachable demeanor
  • Knowledge of dining operations and guest service protocols is advantageous

Job Duties

  • Deliver unforgettable first impressions by greeting guests warmly and ascertaining their needs quickly and effectively
  • Maintain a smooth flow by seating guests, managing the seating chart, and monitoring dining activity to ensure a seamless experience
  • Deliver standout service by responding promptly and knowledgeably to guest inquiries and special requests
  • Support general operations by performing opening and closing tasks and assisting with service preparation such as stocking and folding silverware
  • Coordinate with servers and management to manage wait times and guest satisfaction
  • Ensure cleanliness and readiness of the host station and dining area
  • Provide information about dining options and hotel amenities to guests

Job Criteria

Experience

Entry Level (1-2 years)


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