Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $31,136.91 - $36,398.96
Benefits
competitive pay
Employee Discounts
flexible scheduling
Training and development opportunities
Positive work environment
team-oriented culture
Opportunity for career advancement
Job Description
Shakou is a contemporary Japanese dining restaurant that prides itself on delivering a warm and memorable guest experience through exceptional service and a vibrant atmosphere. Located in a bustling area that attracts a diverse clientele, Shakou combines authentic flavors with a modern setting to create a unique dining destination. The restaurant aims to offer more than just a meal; it focuses on creating a welcoming environment where guests feel valued from the moment they enter until they leave. The team at Shakou is dedicated to maintaining a high standard of quality and hospitality, ensuring that every visit exceeds customer expectations.Show More
Job Requirements
- Report to work in a neat and clean uniform maintaining well-groomed hair and personal hygiene
- basic reading and writing skills
- ability to determine wait times based on company procedures
- excellent interpersonal and customer service skills
- excellent communication skills
- multitask oriented
- strong organizational skills
- able to visually scan the restaurant for clean and unoccupied tables
- comply with all safety and sanitation guidelines and procedures
- encourage customers to join or engage with the Shakou rewards program
- ability to stay calm when managing unruly patrons
- promote a positive and collaborative employee culture
- pass a written test on Shakou's menu
- willingness to shadow and train as needed
- no prior host/hostess experience necessary
Job Qualifications
- Basic reading and writing skills
- excellent interpersonal and customer service skills
- excellent communication skills
- strong organizational skills
- ability to multitask effectively
- ability to remain calm and professional when dealing with difficult patrons
- knowledge of food allergy procedures and special order handling
- familiarity with reservation software preferred but not required
- positive and collaborative attitude
Job Duties
- Interact with guests in a friendly and efficient manner as they come in and leave
- ensure guests' complete satisfaction by exceeding their expectations including ensuring tables are clean and set with utensils and napkins
- manage the reservation software and seat guests promptly while maintaining an organized seating chart
- observe and track clean, dirty, and occupied tables
- take guest information for the waiting list and quote wait times accurately
- greet and seat guests and present menus or QR code coasters
- clean, organize, and stock menus at the host/hostess stand
- answer phone calls, take reservations, and provide restaurant information
- fill to-go orders if applicable
- understand and follow food allergy procedures and special orders
- verify correct food orders with customers and notify management of any issues
- maintain complete knowledge of the menu to answer customer questions
- work collaboratively with all personnel to maintain an effective service atmosphere
- perform other duties as assigned
Job Location
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