Host-Hostess - Mount Mercy University

Cedar Rapids, IA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Flexible work schedule

Job Description

Aramark is a global leader in food, facilities, and uniform services, proudly serving millions of guests daily across 15 countries. As a company rooted in service and united by a shared purpose, Aramark strives to make a positive impact not only for its employees but also for its clients, communities, and the environment. With a commitment to equal employment opportunity and diversity, Aramark fosters an inclusive workplace where employees can thrive and develop their talents, fuel their passions, and grow professionally. The company emphasizes a supportive work culture that values belonging and continuous learning, making it a desirable employer for individuals seeking rewarding and meaningful careers in the food service industry and beyond. Aramark offers a dynamic work environment where safety, quality, and exceptional guest service are prioritized to achieve operational excellence.

This role as a Host/Hostess at Aramark is vital as it represents the first and lasting impression our customers receive. The Host/Hostess serves as a social connector, warmly greeting guests, efficiently managing seating arrangements, and ensuring that every customer feels welcomed and valued. Beyond seating duties, this position plays an integral role in guest satisfaction by addressing special needs, maintaining a welcoming environment, and collaborating closely with kitchen and serving staff to optimize operations. This job requires an individual who is organized, empathetic, and able to work efficiently while maintaining a positive and adaptable attitude. The Host/Hostess must handle guest concerns by escalating issues when necessary and adhere strictly to company safety policies, including food safety and sanitation standards.

The position demands a high level of interpersonal skills, an ability to foster genuine connections, and the capability to manage multiple tasks in a lively dining atmosphere. Physical requirements may include lifting, bending, pushing, pulling, and prolonged standing or walking, as well as wearing uniforms and usage of personal protective equipment. The role also requires flexibility in scheduling, as applicants must be available to work evenings, weekends, and holidays. This is an excellent opportunity for individuals seeking a vibrant, social environment where they can apply their communication skills, organizational talents, and passion for customer service to create memorable dining experiences for guests.

Job Requirements

High school diploma or equivalent preferred
Previous host or hostess or food service experience preferred
Ability to demonstrate excellent guest service skills
Strong communication and interpersonal skills both written and verbal
Strong organizational skills accuracy and attention to detail
Flexible schedule availability including evenings weekends and holidays
Ability to obtain food safety certification
Ability to handle physical demands including lifting bending pushing pulling and extended walking and standing
Willingness to wear uniforms and use personal protective equipment

Job Qualifications

Previous host or hostess or food service experience preferred
Demonstrates excellent guest service skills
Demonstrates excellent communication and interpersonal skills both written and verbal
Demonstrates strong organizational skills accuracy and attention to detail
The ideal candidate has a flexible schedule to work evenings weekends and holidays
Enjoys working in a lively environment
Must be able to obtain food safety certification
Ability to handle physical demands including lifting bending pushing pulling and extended walking and standing
Willingness to wear uniforms and use personal protective equipment

Job Duties

Greets guests as they arrive seat them accordingly ensuring the optimum use of tables
Ensures any special needs or requests for diners are accommodated and arranged
Maintains the appearance and cleanliness of the front-of-house environment
Escalates any guest needs or concerns as necessary
Works closely with the kitchen staff and servers optimizing communication to ensure efficient operations
Maintains excellent guest service and positive demeanor towards guests clients co-workers etc
Adaptable to guest needs
Adheres to Aramark safety policies and procedures including proper food safety and sanitation