Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $16.39
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid holidays
Retirement Plan
Employee Discounts
performance bonuses
Job Description
The Oneida Nation is a federally recognized Native American tribe located in Wisconsin, dedicated to enhancing the well-being of its community through various cultural, economic, and social initiatives. Oneida Nation operates a number of services and enterprises, including gaming facilities, aimed at offering high-quality entertainment options that promote economic development and preserve cultural heritage. Known for its welcoming atmosphere and commitment to community values, the Oneida Nation holds a vision of becoming Wisconsin's first choice for casino entertainment and a mission to ensure a friendly, safe, and enjoyable gaming experience for all patrons. The organization upholds core values encapsulated by the acronym PARIS: Professionalism, Accountability, Respect, Integrity, and Sincerity, fostering an ethical and service-oriented environment.
Within this vibrant and customer-centric setting, the Oneida Nation's marketing department is currently seeking a dedicated Casino Host to join their team. This is a full-time position offering competitive compensation starting at $16.39 per hour, which is negotiable and supplemented by commission based on performance. Additional financial incentives include shift differentials for evening, weekend, and overnight hours. Successful completion of the probationary period results in a wage increase, reinforcing the organization’s commitment to rewarding dedication and hard work. Multiple shift options are available to accommodate diverse scheduling preferences, including Wednesday to Saturday and Tuesday to Saturday shifts.
The Casino Host plays a pivotal role as the face of the casino floor, responsible for creating an inviting and professional atmosphere by greeting guests warmly and addressing their needs promptly. This role is crucial in building lasting guest relationships and driving gaming revenue through effective customer service and player development programs. The Casino Host is expected to handle a variety of duties including resolving guest concerns, monitoring feedback to evaluate program effectiveness, and assisting guests with information about the property, loyalty programs, and current promotions. Additionally, the role involves hosting and attending onsite and offsite events to foster guest engagement and loyalty.
This position demands excellent interpersonal and communication skills, resilience to manage challenging situations, and the ability to maintain professionalism and discretion at all times. The Casino Host will work closely with management to implement marketing strategies and contribute to the overall success of the casino entertainment experience. The work environment is typical of a busy casino floor, involving frequent interaction with guests and team members amid elevated noise levels. Evening and weekend shifts are common, emphasizing the importance of flexibility and dedication.
Candidates interested in this role must be at least 18 years old and either hold a high school diploma, HSED diploma, or GED certification, although applicants aged 50 and over are exempt from this requirement. A minimum of three years of experience in marketing, sales, hospitality, customer service, or a gaming-related field is required. Preferred qualifications include one year of experience with CMP (Casino Marketplace) database systems, helping to optimize player development and marketing efforts. Physical demands include walking, reaching, talking, and hearing frequently, and employees must complete tuberculosis screening within 30 days of employment.
The Oneida Nation embraces a diverse and inclusive workforce, respecting all individuals regardless of race, color, national origin, sex, religion, age, or disability status. Special hiring preference is given to individuals of Indian ancestry and veterans in accordance with applicable laws. This role offers a unique opportunity for driven professionals to join a respected and progressive team dedicated to providing exceptional casino entertainment within a culturally rich tribal community.
Within this vibrant and customer-centric setting, the Oneida Nation's marketing department is currently seeking a dedicated Casino Host to join their team. This is a full-time position offering competitive compensation starting at $16.39 per hour, which is negotiable and supplemented by commission based on performance. Additional financial incentives include shift differentials for evening, weekend, and overnight hours. Successful completion of the probationary period results in a wage increase, reinforcing the organization’s commitment to rewarding dedication and hard work. Multiple shift options are available to accommodate diverse scheduling preferences, including Wednesday to Saturday and Tuesday to Saturday shifts.
The Casino Host plays a pivotal role as the face of the casino floor, responsible for creating an inviting and professional atmosphere by greeting guests warmly and addressing their needs promptly. This role is crucial in building lasting guest relationships and driving gaming revenue through effective customer service and player development programs. The Casino Host is expected to handle a variety of duties including resolving guest concerns, monitoring feedback to evaluate program effectiveness, and assisting guests with information about the property, loyalty programs, and current promotions. Additionally, the role involves hosting and attending onsite and offsite events to foster guest engagement and loyalty.
This position demands excellent interpersonal and communication skills, resilience to manage challenging situations, and the ability to maintain professionalism and discretion at all times. The Casino Host will work closely with management to implement marketing strategies and contribute to the overall success of the casino entertainment experience. The work environment is typical of a busy casino floor, involving frequent interaction with guests and team members amid elevated noise levels. Evening and weekend shifts are common, emphasizing the importance of flexibility and dedication.
Candidates interested in this role must be at least 18 years old and either hold a high school diploma, HSED diploma, or GED certification, although applicants aged 50 and over are exempt from this requirement. A minimum of three years of experience in marketing, sales, hospitality, customer service, or a gaming-related field is required. Preferred qualifications include one year of experience with CMP (Casino Marketplace) database systems, helping to optimize player development and marketing efforts. Physical demands include walking, reaching, talking, and hearing frequently, and employees must complete tuberculosis screening within 30 days of employment.
The Oneida Nation embraces a diverse and inclusive workforce, respecting all individuals regardless of race, color, national origin, sex, religion, age, or disability status. Special hiring preference is given to individuals of Indian ancestry and veterans in accordance with applicable laws. This role offers a unique opportunity for driven professionals to join a respected and progressive team dedicated to providing exceptional casino entertainment within a culturally rich tribal community.
Job Requirements
- Must be eighteen years of age or older
- High school diploma, HSED diploma or GED certification is required
- Applicants age fifty and older are exempt from the education requirement
- Three years of experience in marketing, sales, hospitality, customer service or gaming related field
- Ability to frequently walk, use hands, handle, reach with hands and arms, talk and hear
- Willingness to work evening and/or weekend shifts
- Ability to work in a casino environment with elevated noise levels
- Completion of tuberculosis screening and/or two step TB Skin Test within thirty days of employment
Job Qualifications
- Must be eighteen years of age or older
- High School Diploma, HSED Diploma or GED Certification is required
- Applicants age fifty and older are exempt from the education requirement
- Three years in marketing, sales, hospitality, customer service or gaming related experience
- One year of CMP (Casino Marketplace) database experience preferred
Job Duties
- Provide friendly, fast and helpful customer service to all guests and team members and has the resiliency to deal with challenging situations
- Resolve guest concerns in a timely manner and when necessary, referring to appropriate department supervisor
- Track and monitor guest feedback and participation on an on-going basis to determine and evaluate program effectiveness
- Build guest loyalty using sales and marketing techniques that foster an exclusive guest relationship and generate gaming revenue as determined by management
- Greet guests on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines
- Assist guests with questions as they relate to the property, loyalty programs, and current promotions
- Receive and forward accurate messages from guests as requested
- Attend and host guests onsite/offsite events in various areas as assigned
- Maintain a high level of guest service, professionalism, confidentiality, and discretion in all communication
- Seek new and targeted players and inform them of the benefits of all player development programs
- Develop, maintain and analyze database for opportunities and productivity
- Assist Executive Host with comping and distributing compensation or promotional items to eligible patrons as necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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