
Host / Hostess (Full-Time) – Siestas Pool Bar, Disney’s Coronado Springs Resort
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
great benefits
Exclusive Disney perks
Job Description
Join our dynamic team at Disney's Outdoor Quick Service restaurant, where every day brings a unique blend of excitement, guest interaction, and culinary service in one of the world’s most beloved entertainment destinations. Disney is renowned globally for its commitment to creating magical experiences not only for its guests but also for its Cast Members. As a Host/Hostess within this fast-paced outdoor quick service setting, you become a vital part of the guest experience, welcoming visitors with warmth and friendliness, ensuring smooth operation of dining services, and maintaining an inviting and clean environment that enhances the overall Disney experience.
The role of Host/Hostess at Disney requires a multifaceted approach to hospitality and operational duties. This position is responsible for a variety of essential restaurant functions which fluctuate during different shifts. Key responsibilities include greeting guests with a genuine smile and helpful attitude, efficiently handling order processing through point-of-sale systems, and ensuring all guests receive their correct food and beverages promptly. Beyond order handling, you are tasked with maintaining the cleanliness and organization of guest areas, including well-stocked condiments, beverage stations, and dining tables, thereby supporting a seamless dining experience. The expected adherence to Disney’s hallmark standards such as the Disney 5-Key Basics and Service Basics ensures that every guest encounter is positive and memorable.
This role is designed for candidates who thrive in a fast-paced, team-oriented environment and who possess exceptional customer service skills. It is ideal for individuals who take pride in cleanliness and organization and who understand the importance of food safety and alcohol service laws. Being part of this team means you will play a crucial role in not just serving food, but in creating joyful dining experiences that align with Disney’s commitment to excellence and magic.
Successful applicants will join a workplace that values professionalism, inclusivity, and teamwork, offering opportunities to learn new skills in hospitality and customer service that can propel career advancement within Disney and the broader industry. With a minimum requirement of a high school diploma or equivalent and a preference for candidates with prior restaurant or quick service experience, this role is as much about personality and dedication as it is about skills. Disney also provides extensive training, including food safety and responsible alcohol service certifications, to ensure all Cast Members meet the highest standards. In addition to competitive benefits, team members enjoy exclusive Disney perks, making it a truly rewarding employment experience.
The role of Host/Hostess at Disney requires a multifaceted approach to hospitality and operational duties. This position is responsible for a variety of essential restaurant functions which fluctuate during different shifts. Key responsibilities include greeting guests with a genuine smile and helpful attitude, efficiently handling order processing through point-of-sale systems, and ensuring all guests receive their correct food and beverages promptly. Beyond order handling, you are tasked with maintaining the cleanliness and organization of guest areas, including well-stocked condiments, beverage stations, and dining tables, thereby supporting a seamless dining experience. The expected adherence to Disney’s hallmark standards such as the Disney 5-Key Basics and Service Basics ensures that every guest encounter is positive and memorable.
This role is designed for candidates who thrive in a fast-paced, team-oriented environment and who possess exceptional customer service skills. It is ideal for individuals who take pride in cleanliness and organization and who understand the importance of food safety and alcohol service laws. Being part of this team means you will play a crucial role in not just serving food, but in creating joyful dining experiences that align with Disney’s commitment to excellence and magic.
Successful applicants will join a workplace that values professionalism, inclusivity, and teamwork, offering opportunities to learn new skills in hospitality and customer service that can propel career advancement within Disney and the broader industry. With a minimum requirement of a high school diploma or equivalent and a preference for candidates with prior restaurant or quick service experience, this role is as much about personality and dedication as it is about skills. Disney also provides extensive training, including food safety and responsible alcohol service certifications, to ensure all Cast Members meet the highest standards. In addition to competitive benefits, team members enjoy exclusive Disney perks, making it a truly rewarding employment experience.
Job Requirements
- Minimum of one year of restaurant experience preferred
- Minimum of a high school diploma or equivalent
- Previous cash-handling experience preferred
- Previous experience in a quick-service restaurant environment a plus
- Must have or be able to obtain a State of Florida Food Safety Certificate
- Must have or be able to obtain a Florida Responsible Vendors Certificate
- Must be well versed in food safety - including proper techniques for handling food and personal hygiene requirements
- Must be well versed in laws and company practices regarding the safe and legal service of alcoholic beverages
Job Qualifications
- Minimum of one year of restaurant experience preferred
- Minimum of a high school diploma or equivalent
- Previous cash-handling experience preferred
- Previous experience in a quick-service restaurant environment a plus
- Must have or be able to obtain a State of Florida Food Safety Certificate
- Must have or be able to obtain a Florida Responsible Vendors Certificate
- Must be well versed in food safety - including proper techniques for handling food and personal hygiene requirements
- Must be well versed in laws and company practices regarding the safe and legal service of alcoholic beverages
Job Duties
- Perform all required opening and closing duties for the restaurant
- Offer all guests a warm welcome upon arrival and fond farewell upon departure
- Engage guests in conversation whenever possible
- Answer any guest questions as necessary
- Keep guest beverages stocked by brewing coffee and changing out soda as necessary
- Keep all guest supplies well stocked and organized (silverware, napkins, trays, condiments etc.)
- Keep guest condiment and beverage area neat, clean and wiped down
- Keep restaurant service areas well stocked, neat and organized
- Clear unused items from guest tables as necessary
- Clean guest tables and surrounding floor area as guests depart
- Remove full bus tubs to the dishwashing area and replace as necessary
- Remove full garbage bags to the dumpster and replace as necessary
- Keep garbage cans and surrounding floors neat and clean
- Keep all floors of the dining room neat, clean and free of spills or debris
- Accurately use the point-of-sale and credit card processing systems
- Know and be able to explain menu items, the Disney Dining Plan, and the MagicBand
- Ring in each guest order correctly
- Verify each form of guest payment properly
- Process payment through the point-of-sale and/or credit card processing system properly
- Follow all company cash-handling procedures
- Keep cashier areas neat, clean and organized
- Display proper food safety procedures at all times
- Follow all necessary laws and processes for the safe service of alcohol
- Work closely with all other team members and display good teamwork
- Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
- All other tasks as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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