Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $12.00 - $14.14
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Retirement Plan
Employee assistance program

Job Description

Denny's, Inc. is a well-established American diner-style restaurant chain known for its welcoming atmosphere and 24/7 service, offering a varied menu of classic American dishes for breakfast, lunch, and dinner. With decades of experience in the hospitality industry, Denny's has built a reputation as a family-friendly dining destination that prides itself on hospitality, customer satisfaction, and community involvement. The company operates across numerous locations nationwide, delivering consistent quality and service to its guests. Their commitment to inclusivity and equal opportunity employment reflects their core values of respect and fairness, making Denny's a respected employer in the restaurant sector.

The role of a Host or Hostess at Denny's is pivotal in shaping the guests' dining experience as they often represent the first and last impression of the restaurant. This position requires an individual to greet guests warmly and ensure they feel comfortable and valued from the moment they enter until their departure. The Host or Hostess is responsible for managing the seating arrangements, addressing special requests such as high chairs or special menus, and promoting new or limited-time menu offerings with enthusiasm and knowledge. Besides greeting guests, the role involves handling payments accurately, assisting with beverage service including specialty coffees, and maintaining the cleanliness and stocking of the hostess area. Teamwork and communication skills are essential since hosts often assist other team members and help maintain overall guest satisfaction. The position demands a “Guests First” attitude, with an emphasis on friendly engagement and proactive service to resolve any complaints swiftly and report them to management. The typical pay range for this role is from $12.00 to $14.14 per hour, which may vary depending on location and experience. This hourly employment opportunity is ideal for individuals passionate about customer service and hospitality, offering a dynamic work environment where they can contribute directly to creating memorable dining experiences for guests. Denny's commitment to diversity, equity, and inclusion ensures a supportive workplace where employees can thrive and grow.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service preferred
  • Ability to communicate effectively
  • Must be able to handle cash transactions
  • Friendly and outgoing personality
  • Ability to stand for extended periods
  • Availability to work flexible hours including evenings, weekends, and holidays
  • Must comply with all health and safety regulations
  • Ability to work as part of a team

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in customer service or hospitality is an asset
  • Strong communication and interpersonal skills
  • Ability to handle cash transactions accurately
  • Friendly demeanor with a 'Guests First' attitude
  • Basic knowledge of food and beverage service
  • Ability to multitask and work in a fast-paced environment
  • Team player with proactive approach to guest satisfaction

Job Duties

  • Greet and welcome all customers immediately upon arrival and verify number in their party
  • Determine special needs such as high chairs or special menus
  • Seat customers at tables or booths appropriate for their needs and those of the restaurant, and introduce feature of the day
  • Suggest new menu items from limited time offerings
  • Collect payment from customers immediately, in accordance with established cash handling procedures, making correct change
  • Inquire about food/service satisfaction and handle customer complaints/suggestions appropriately
  • Assist with beverages like bold, signature or flavored coffees
  • Clean, complete side work, and organize supplies as needed
  • Keep hostess area stocked and clean (e.g., to-go items and bakery products)
  • Handle incoming telephone calls immediately and take to-go orders as appropriate
  • Maintain proper supply of clean menus
  • Periodically supply customers with initial beverage suggestions and provide beverage orders and refills
  • Assist service personnel in clearing and setting tables
  • Resolve complaints by notifying the manager of any received
  • Willingly assist other team members without being asked
  • Provide total guest satisfaction

Job Criteria

Experience

No experience required


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