Host Hostess

The Old Spaghetti Factory is a well-established family-owned restaurant chain known for its delicious Italian cuisine and exceptional customer service. Since its founding in 1969, the company has grown to operate 42 locations across 12 states, from Honolulu to Louisville. The Old Spaghetti Factory prides itself on fostering a friendly, positive, and inclusive work environment where teamwork and a true sense of belonging are emphasized among all team members. As a company rooted in tradition yet continuously evolving to meet guest expectations, it offers a welcoming atmosphere both to patrons and employees alike. The company offers various benefits and career advancement opportunities, promoting long-term growth and employee satisfaction.

The role of Host/Hostess at The Old Spaghetti Factory is integral to the overall dining experience, serving as the first point of contact for guests. This position requires a warm and approachable demeanor to greet and welcome guests upon arrival, ensuring they feel valued and comfortable right from the start. The Host/Hostess manages guest flow efficiently by handling reservations, waitlists, and seating assignments to create a smooth and enjoyable restaurant operation. Beyond seating duties, this role involves maintaining the cleanliness and organization of the front-of-house and waiting areas, assisting with clearing dishes and cleaning tables when needed, and offering support to guests by addressing inquiries and accommodating special seating requests. A successful Host/Hostess must be knowledgeable about menu items, daily specials, and restaurant promotions to provide accurate and helpful information to guests.

Exceptional customer service skills, effective communication, and the ability to multitask and remain calm in a fast-paced environment are crucial for this role. While previous restaurant experience is a plus, it is not mandatory, as the company provides paid training for new hires. Flexibility to work evenings, weekends, and holidays is expected, along with the physical ability to stand, walk, lift up to 40 pounds, and perform other tasks required during a shift. The position offers weekly pay, paid training, and benefits such as medical, dental, and vision coverage, 401(k) plans for eligible employees, and various employee assistance services. The Old Spaghetti Factory is committed to fair hiring practices and welcomes qualified applicants regardless of criminal history, adhering to local laws and regulations. This is an excellent opportunity for individuals looking to grow their career in the hospitality industry within a supportive and dynamic team environment.