Host / Hostess

HMSHost is a leading global provider of food and beverage services for travelers. With a strong presence in airports, highways, and tourist destinations, HMSHost operates a diverse portfolio of renowned brands and unique dining concepts. The company is known for its commitment to delivering exceptional customer experiences, innovative food service solutions, and creating opportunities for employee growth and development. HMSHost's dedication to quality and service makes it a top choice for job seekers interested in the hospitality and service industry. As an employer, HMSHost offers a wide array of benefits including health, dental, and vision insurance, generous paid time off including vacation, flex, or sick days, holiday pay, meal and transportation benefits, a robust 401(k) retirement plan with company match, company-paid life insurance, tuition reimbursement, employee assistance programs, and exciting career training and advancement opportunities. Additionally, they offer a referral program to encourage team expansion.

The role of Host/Hostess at HMSHost is integral to maintaining the high standards of hospitality that the company is known for. As the guests' first point of contact upon entering the restaurant, the Host/Hostess is responsible for greeting guests warmly, managing seating arrangements, and ensuring a positive first impression. This position involves overseeing the floor's seating chart, facilitating communication between guests and staff, and assisting with various service tasks such as ringing up orders, refilling beverages, setting tables, and maintaining cleanliness in the dining area. The Host/Hostess plays a dynamic role, stepping in to perform duties of a cashier and bus person as needed, which helps keep the customer experience seamless and efficient. This non-exempt position typically reports directly to the Store Manager and is essential to the smooth functioning of the restaurant's daily operations.

Working as a Host/Hostess at HMSHost requires excellent customer service skills, a friendly and enthusiastic attitude, good organizational abilities, and the capacity to work well under pressure in a fast-paced environment. The ideal candidate should be attentive, able to multitask effectively, and comfortable interacting with a diverse customer base. The position also demands physical stamina due to the need to bend, twist, and stand for extended periods. Knowledge of cash handling procedures and restaurant seating charts is preferred. HMSHost values inclusivity and equal opportunity employment, encouraging applicants from all backgrounds to apply. This ensures a diverse workforce united by a common goal of providing superior guest experiences. The company fosters a supportive environment for employees to develop their careers while contributing to a vibrant team dedicated to excellence in hospitality.