Host - Hostess

Green Bay, WI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.39

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical

Dental

Vision

Life insurance

Paid vacation

Paid Time Off

Paid holidays

Job Description

Oneida Casino Hotel, located in Green Bay, Wisconsin, is managed by the Oneida Nation of Wisconsin and stands as the premier gaming destination in Northeast Wisconsin. With five distinct gaming locations, the casino features over 2,400 slot machines along with a wide variety of table games such as Blackjack, Roulette, Poker, and many others. This establishes Oneida Casino Hotel as a dynamic and exciting place for both gaming enthusiasts and professionals alike. The casino prides itself on upholding values of professionalism, accountability, respect, integrity, and sincerity, aiming to provide a friendly, safe, and fun gaming experience for all patrons. The mission is carried out by dedicated gaming professionals who ensure that every guest is treated with respect and receives top-notch service during their visit.

The position offered is a full-time role located within the Marketing department of the casino, designed specifically for individuals seeking a rewarding career in the gaming and hospitality industry. The role involves providing excellent customer service to guests, ensuring that each individual gaming experience is enjoyable and memorable. This opportunity is open initially to Oneida enrolled tribal members and offers a competitive hourly wage starting at $16.39, which is negotiable and supplemented by commission based on performance. Employees completing the probationary period successfully receive a wage increase as a recognition of their contributions. Additionally, shift differentials provide further financial incentives, with evening and weekend shifts offering additional pay ranging from $1.00 to $3.00 per hour depending on the time worked.

The job schedule offers flexibility with options between various shifts including Wednesday to Saturday, Tuesday to Saturday, and Wednesday to Sunday. Responsibilities include greeting guests warmly on the casino floor, addressing inquiries about the property, loyalty programs, and promotions, as well as building long-lasting relationships with guests to enhance loyalty and generate gaming revenue. The role also involves assisting with event hosting, tracking guest feedback, and coordinating with other departments to maintain a high standard of guest service. This position demands resiliency, professionalism, and excellent communication skills in a fast-paced, often noisy casino setting.

Job Requirements

Must be eighteen (18) years of age or older
High School Diploma, HSED Diploma or GED Certification is required
Applicants age fifty (50) and older are exempt from diploma requirement
Three (3) years in marketing, sales, hospitality, customer service or gaming related experience
Ability to frequently walk, use hands, handle, reach with hands and arms, talk and hear
Work in a casino setting with higher noise levels
Ability to work evening and/or weekend shifts frequently
Ability to interact frequently with employees and patrons
Travel may be required for training, meetings, conferences, presentations, and other events
Work environment may not be smoke or dust free
Tuberculosis (TB) Screening and/or a 2 step TB Skin Test required within thirty (30) days of employment

Job Qualifications

Must be eighteen (18) years of age or older
High School Diploma, HSED Diploma or GED Certification is required
Applicants age fifty (50) and older are exempt from diploma requirement
Three (3) years in marketing, sales, hospitality, customer service or gaming related experience
One (1) year of CMP (Casino Marketplace) database experience preferred

Job Duties

Provide friendly, fast and helpful customer service to all guests and team members and has the resiliency to deal with challenging situations
Resolve guest concerns in a timely manner and when necessary, referring to appropriate department supervisor
Track and monitor guest feedback and participation on an on-going basis to determine and evaluate program effectiveness
Build guest loyalty using sales and marketing techniques that foster an exclusive guest relationship and generate gaming revenue as determined by management
Greets guests on casino floor, establish rapport, and provides complimentary amenities, based upon specific casino guidelines
Assists guests with questions as they relate to the property, loyalty programs, and current promotions
Receive and forward accurate messages from guests as requested
Attend and host guests onsite/offsite events in various areas as assigned
Maintain a high level of guest service, professionalism, confidentiality, and discretion in all communication
Seek new and targeted players and to inform them of the benefits of all player development programs
Develop, maintain and analyze database for opportunities and productivity
Assist Executive Host with comping and distributing compensation or promotional items to eligible patrons as necessary