Job Overview

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Employment Type

Full-time
Part-time
diamond

Benefits

competitive pay
Free Shift Meals
Employee Discounts
Medical insurance
Paid Time Off
Supplemental insurance offerings
Employee assistance program

Job Description

Applebee's Neighborhood Grill + Bar, under the Thrive Restaurant Group umbrella, is a well-established chain of casual dining restaurants known for its welcoming atmosphere and a diverse menu that serves classic American cuisine with a neighborhood twist. As part of a wider hospitality group, the company emphasizes community, quality food, and exceptional customer service, positioning itself as a favorite dining destination for families, friends, and casual diners alike. The restaurant's culture revolves around making both the guest and employee experiences enjoyable and rewarding. Thrive Restaurant Group shares this vision, fostering a work environment where team members can grow personally and professionally while contributing meaningfully to the restaurant's success. The company values inclusiveness and diversity, creating opportunities for individuals to develop their skills and leadership potential in a people-centered workplace. They uphold a strong commitment to ethical practices and equal employment opportunities, ensuring a respectful and supportive environment for all employees.

The Restaurant Host/Hostess role at Applebee's is a crucial front-of-house position responsible for creating a positive first impression for guests and managing the flow of seating arrangements efficiently. This role caters to both part-time and full-time employees who are enthusiastic about hospitality and eager to develop their customer service skills within a reputable restaurant setting. Hosts and Hostesses serve as the initial point of contact for guests, greeting and seating them promptly and courteously while maintaining the organized management of waitlists and reservations during peak times. Additionally, they assist in maintaining a clean and welcoming environment in the host station and dining area to ensure a pleasant guest experience from arrival to departure. Beyond managing guest reservations and seating, hosts may also provide basic information about menu items, specials, or restaurant policies to enhance guests' overall satisfaction.

This role is ideal for individuals with a passion for customer service and team collaboration, even if they are new to the restaurant industry, as previous service experience is preferred but not required due to thorough training provided by the company. Successful candidates will find ample opportunity for advancement and leadership development within the company, supported by a culture that encourages contributing meaningfully to one's workplace and community. Applebee's and Thrive Restaurant Group offer competitive pay complemented by extensive benefits including medical insurance, paid time off, employee discounts, and meals during shifts, along with supplemental insurance options for qualified employees. This position requires employees to be at least 16 years of age and legally eligible to work in the United States. Thrive Restaurant Group's commitment to a positive work environment is further bolstered through confidential employee assistance programs that support team members and their families, emphasizing overall well-being and personal growth.

Job Requirements

  • must be at least 16 years of age
  • eligible to work in the us
  • previous service experience preferred but not required
  • ability to handle multiple tasks efficiently
  • reliable and punctual
  • good communication skills
  • willingness to learn and grow within the company

Job Qualifications

  • high school diploma or equivalent preferred
  • previous customer service or hospitality experience preferred
  • strong communication and interpersonal skills
  • ability to stand for extended periods and work in a fast-paced environment
  • friendly and approachable demeanor
  • team player with a positive attitude
  • basic organizational skills

Job Duties

  • greet guests promptly and courteously
  • manage seating arrangements and waitlists efficiently
  • maintain cleanliness and organization of the host station
  • assist with answering phones and taking reservations when required
  • provide information regarding menu items and restaurant services
  • support team members with other front-of-house tasks as needed
  • ensure a welcoming atmosphere for all guests

Job Criteria

Experience

No experience required


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