Denny's logo

Host / Hostess

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $7.25 - $11.14
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee Recognition Program

Job Description

Denny's is a renowned American diner-style restaurant chain known for its welcoming atmosphere, hearty meals, and exceptional customer service. Established in 1953, Denny's has grown into a trusted name across the United States, offering a wide variety of breakfast, lunch, and dinner options 24 hours a day. With a strong commitment to creating a comfortable and friendly environment, Denny's prides itself on making every guest feel at home. The company values diversity and inclusivity, adhering to equal employment opportunity policies for all individuals regardless of age, race, gender, or background. Their dedication to quality food, excellent service, and customer satisfaction has made Denny's a beloved dining destination for families, friends, and travelers alike.

The role of a Host or Hostess at Denny's is a vital position that serves as the first and last impression for guests dining at the restaurant. As a Host or Hostess, you will play a crucial part in ensuring that guests feel genuinely welcomed and comfortable throughout their dining experience. This position requires a warm, friendly demeanor and the ability to engage customers with a "Guests First" attitude, creating a positive and inviting atmosphere from the moment they enter. Your responsibilities will include greeting guests, managing seating arrangements, handling incoming telephone calls, processing payments, and assisting with beverage service. Additionally, you will maintain cleanliness and organization in the hostess area, assist other team members as needed, and resolve any guest concerns with professionalism and care.

In this role, you have the opportunity to suggest new menu items, facilitate smooth and efficient service, and contribute to the overall guest satisfaction that Denny's is known for. The typical pay range for this role is from $7.25 to $11.14 per hour, depending on factors such as location and experience. Denny's is committed to supporting employees with reasonable accommodations during the application process and is an active participant in E-Verify to ensure legal work authorization for all personnel. Working as a Host or Hostess at Denny's offers a dynamic and rewarding experience that emphasizes teamwork, customer engagement, and a welcoming spirit, making it an ideal position for individuals who enjoy working in a fast-paced, customer-focused environment.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service preferred
  • Strong communication skills
  • Ability to stand for long periods
  • Basic cash handling skills
  • Willingness to work flexible hours including weekends and holidays

Job Qualifications

  • Excellent interpersonal and communication skills
  • Friendly and approachable demeanor
  • Ability to work in a fast-paced environment
  • Basic math skills for handling payments
  • Ability to multitask and stay organized
  • Prior customer service experience preferred
  • High school diploma or equivalent

Job Duties

  • Greet guests in a warm, friendly, smiling manner
  • Suggest new menu items from limited time offerings
  • Receive payment and make correct change
  • Assist with beverages like bold, signature or flavored coffees
  • Clean, complete side work, and organize supplies as needed
  • Assist other team members without being asked
  • Provide total guest satisfaction
  • Greet and welcome all customers immediately upon arrival and verify number in their party
  • Determine special needs such as high chairs or special menus
  • Collect payment from customers in accordance with cash handling procedures
  • Inquire about food and service satisfaction and handle customer complaints or suggestions appropriately
  • Seat customers at tables or booths appropriate for their needs and those of the restaurant
  • Introduce feature of the day
  • Keep hostess area stocked and clean including to-go items and bakery products
  • Handle incoming telephone calls and take to-go orders as appropriate
  • Maintain proper supply of clean menus
  • Periodically supply customers with initial beverage suggestions and provide beverage orders and refills
  • Assist service personnel in clearing and setting tables
  • Resolve complaints and notify the manager of any complaints received
  • Assist other service personnel as needed

Job Criteria

Experience

Entry Level (1-2 years)


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