Host - Hostess

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive pay

tip sharing

Employee Discounts

Paid training

flexible scheduling

Opportunities for advancement

fun work environment

Job Description

Night Owl Pizza & Drinks is a vibrant and community-focused restaurant located in South Scottsdale, known for its lively atmosphere and dedication to great food and exceptional service. As a staple in the neighborhood, Night Owl Pizza & Drinks combines a playful, energetic vibe with a commitment to providing a welcoming experience for all guests. This establishment is much more than just a pizza place; it's a local gathering spot that fosters connections, supports positivity, and thrives on its dynamic, music-filled environment. The restaurant has built a solid reputation for blending delicious menu offerings with a customer-centric approach that prioritizes friendliness and engagement with its patrons.

The role we are looking to fill is that of a host or hostess, a key frontline position essential to the smooth operation of our dining experience. This is a full-time position emphasizing the importance of excellent communication and organizational skills. Candidates with at least two years of relevant experience are preferred, as this role requires a strong sense of urgency and the ability to remain calm and composed in a fast-paced setting. The successful host or hostess will be responsible for managing guest seating, coordinating reservations and waitlists, and maintaining the overall flow of the dining room to ensure that both guests and servers enjoy an efficient, positive experience.

We believe in fostering a fun and supportive work environment where employees feel valued and motivated. The host/hostess will be the first point of contact for guests and thus must convey a warm and welcoming presence that embodies the spirit of Night Owl Pizza & Drinks. This role also involves assisting with operational duties like answering phones, managing reservation systems, and maintaining clean and organized host areas. Flexibility to work evenings, weekends, and holidays is required, reflecting the peak times when our community comes alive to enjoy great food and good company. This position offers competitive hourly pay with tip-sharing opportunities, flexible scheduling especially suited for students or those with additional jobs, and opportunities for growth within the company, including cross-training in other front-of-house roles.

Job Requirements

Minimum two years of relevant work experience
ability to stand for prolonged periods and work in a fast-paced environment
excellent communication skills
reliable availability for evenings, weekends, and holidays
basic math proficiency
dependable transportation
punctuality
strong organizational and time-management skills

Job Qualifications

Friendly, outgoing demeanor with excellent verbal communication and customer-service skills
ability to stand for long periods and move quickly in a busy environment
reliable availability for evenings, weekends, and holidays
basic math skills for managing waits and seating counts
dependable transportation and punctuality
strong teamwork and time-management skills
previous host or hostess or front-of-house experience in a bar or full-service restaurant preferred
familiarity with reservation or waitlist systems such as OpenTable, Resy, Hostme or similar preferred
bilingual abilities with Spanish helpful
enthusiasm for working in a themed, high-energy space and engaging with regulars and new guests

Job Duties

Greet guests promptly and warmly
manage the host stand and maintain a professional, welcoming presence
manage reservations, waitlist, and seating rotations efficiently to optimize guest flow and server workload
communicate guest needs, special requests, and table status clearly to servers and bartenders
answer phones, take reservations, and provide accurate information about hours, menu items, and specials
maintain the entrance and host area by keeping menus, coat hooks, and waiting areas clean and organized
assist with opening and closing tasks including restocking host supplies and preparing the dining area
support a positive guest experience by addressing concerns calmly and escalating issues to management when necessary