Job Overview
Employment Type
Full-time
Part-time
Hourly
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
flexible scheduling
Paid vacation
competitive benefits
Tip credit wage plus tips
no late nights
Career growth opportunities
supportive work environment
Job Description
Metro Diner is a well-established family-owned restaurant concept that began in Jacksonville, Florida, in 1992. Since its inception, it has grown to become one of the nation's fastest-growing locally owned and operated family dining chains, boasting over 60 locations east of the Mississippi River. Known for its warm and welcoming service, Metro Diner specializes in classic diner food with generous portion sizes, creating a memorable dining experience for guests. The diner has earned numerous accolades and has gained national attention through features on popular food shows such as Food Network's Diners, Drive-Ins and Dives and Cooking Channel's Cheap Eats.
Metro Diner operates with the philosophy that employees are not just staff members but part of a family. The company is driven by a passion for delivering exceptional hospitality and treating every guest like a special visitor in their home. This sense of belonging, significance, and pride among team members fosters a positive work environment where employees care for one another and, in turn, provide excellent service to guests. The family atmosphere, combined with flexible scheduling through breakfast, lunch, and dinner hours, allows team members to maintain a healthy work-life balance.
The available positions at Metro Diner include both full-time and part-time roles, with shifts available during the day (AM) and night (PM). The diner emphasizes no late-night shifts, which is attractive for individuals seeking better quality of life and flexible work hours. For hourly team members, paid vacation is offered upon meeting eligibility criteria, enhancing the benefits package. Compensation includes a tip credit wage plus tips, reflecting the diner’s commitment to rewarding excellent customer service.
The Host or Hostess role at Metro Diner is a front-of-house position focused on creating an outstanding first impression for guests. Individuals in this role are responsible for guest greeting, seating, and reception duties, including managing reservations and balancing high-volume periods effectively. This position is ideal for those who thrive in fast-paced restaurant settings, enjoy interacting with diverse customers, and take pride in contributing to a family-friendly dining environment. Candidates should have prior host or hostess experience, excellent communication skills, and a friendly, professional demeanor that aligns with the diner’s hospitality standards.
Joining Metro Diner means becoming part of a team that values growth opportunities and career development within the casual family dining sector. The company offers a stable, supportive workplace where team members can advance their careers while delivering serious diner food and exceptional guest experiences. Metro Diner is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive work environment where everyone is welcomed and respected.
Metro Diner operates with the philosophy that employees are not just staff members but part of a family. The company is driven by a passion for delivering exceptional hospitality and treating every guest like a special visitor in their home. This sense of belonging, significance, and pride among team members fosters a positive work environment where employees care for one another and, in turn, provide excellent service to guests. The family atmosphere, combined with flexible scheduling through breakfast, lunch, and dinner hours, allows team members to maintain a healthy work-life balance.
The available positions at Metro Diner include both full-time and part-time roles, with shifts available during the day (AM) and night (PM). The diner emphasizes no late-night shifts, which is attractive for individuals seeking better quality of life and flexible work hours. For hourly team members, paid vacation is offered upon meeting eligibility criteria, enhancing the benefits package. Compensation includes a tip credit wage plus tips, reflecting the diner’s commitment to rewarding excellent customer service.
The Host or Hostess role at Metro Diner is a front-of-house position focused on creating an outstanding first impression for guests. Individuals in this role are responsible for guest greeting, seating, and reception duties, including managing reservations and balancing high-volume periods effectively. This position is ideal for those who thrive in fast-paced restaurant settings, enjoy interacting with diverse customers, and take pride in contributing to a family-friendly dining environment. Candidates should have prior host or hostess experience, excellent communication skills, and a friendly, professional demeanor that aligns with the diner’s hospitality standards.
Joining Metro Diner means becoming part of a team that values growth opportunities and career development within the casual family dining sector. The company offers a stable, supportive workplace where team members can advance their careers while delivering serious diner food and exceptional guest experiences. Metro Diner is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive work environment where everyone is welcomed and respected.
Job Requirements
- prior experience as a host or hostess in a restaurant setting
- excellent verbal communication skills
- ability to work flexible shifts including day and night
- friendly and approachable personality
- basic knowledge of reservation systems
- strong multitasking and organizational skills
- availability to work full-time or part-time shifts
Job Qualifications
- prior host or hostess experience in a fast-paced restaurant setting preferred
- excellent customer service and communication skills
- strong greeting and guest-relations abilities
- friendly and professional demeanor
- knowledge of proper phone etiquette and front-of-house operations
- familiarity with serving basics and hospitality standards
- ability to multitask and handle reservations efficiently
Job Duties
- greet guests warmly as they enter the diner
- manage guest seating and maintain the waitlist
- handle reservations and coordinate seating arrangements
- communicate effectively with kitchen and waitstaff to optimize service flow
- maintain a clean and organized front-of-house area
- assist guests with inquiries or special requests
- manage high-volume periods efficiently
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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