Host / Hostess

Boston, MA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $13.00 - $18.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k plan with company match

Paid Time Off

Paid holidays

Employee assistance program

exclusive hotel travel discounts

Earned wage access

short-term disability insurance

Group Term Life Insurance

Job Description

Olympia Hospitality is a distinguished hospitality company dedicated to providing exceptional service, cultivating a supportive team environment, and creating memorable experiences for their guests. As part of The Olympia Companies, Olympia Hospitality operates with a strong values-driven approach which emphasizes continuous improvement, accountability, concern for others, trust, collaboration, and integrity. This company is deeply committed to fostering a workplace culture where employees not only succeed professionally but thrive personally. With a reputation built on respect, care, and dedication, Olympia Hospitality stands out as a leader in the restaurant industry that prioritizes both guest satisfaction and employee well-being.

For individu... Show More

Job Requirements

High school diploma or equivalent preferred
Prior customer service experience preferred
Ability to provide high level customer service
Effective communication skills
Ability to follow instructions
Ability to learn quickly
Attention to detail
Composure under pressure
Very good phone skills

Job Qualifications

High school diploma or equivalent preferred
Prior customer service experience preferred
Excellent communication skills
Ability to learn quickly
Strong attention to detail
Ability to maintain composure under pressure
Very good phone skills
Ability to provide high level customer service
Ability to follow instructions
Ability to work collaboratively in a team environment

Job Duties

Welcome guests warmly upon arrival
Acknowledge guests by name if possible
Thank guests for choosing our restaurant
Manage the flow of guests by taking names, managing reservations, estimating wait times
Communicate delays or special requests to guests with courtesy and professionalism
Escort guests to their tables and provide menus
Assist with seating arrangements to accommodate parties of various sizes and preferences
Answer phone calls and inquiries regarding reservations, availability, and dining options
Assist with booking and confirming reservations as needed
Maintain an organized and up-to-date reservation system
Record guest preferences and special requests
Communicate relevant information to service and kitchen staff
Coordinate with kitchen and service teams to ensure timely seating and efficient table turnover
Provide information about menus, specials, promotions, and amenities
Answer questions about ingredients, dietary restrictions, and meal preparation
Anticipate guests’ needs and provide proactive assistance and recommendations
Address guest concerns or complaints promptly and courteously
Escalate unresolved issues to management
Work collaboratively with service and kitchen teams to ensure smooth operations and guest satisfaction
Assist with bussing tables, refilling water glasses, and other tasks as needed

Job Location

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