Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $16.00
Benefits
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
telemedicine
Wellness Program
flexible spending accounts
health savings accounts
Employee Assistance Programs
life and disability benefits
401(k) with Company Match
Pay Access Prior to Pay Day
Discounts on dining and carryout
Retail and wine discounts
Paid Time Off
Car Rental Discounts
Employee Referral Bonus Program
Wine and Culinary Education
Career Growth Flight Plan
Milestones Recognition Program
Job Description
Cooper's Hawk Winery & Restaurants is a renowned hospitality establishment known for its innovative approach to winemaking combined with a fine dining experience. As a company that blends a winery, restaurant, and retail wine shop all under one roof, Cooper's Hawk provides an inviting and upscale atmosphere where guests can enjoy expertly crafted wines, delicious meals, and exceptional service. The company stands out in the hospitality industry by offering a unique blend of luxury and comfort, focusing on personalized guest experiences and ensuring every visit is memorable. Cooper's Hawk takes pride in its commitment to quality, both in its products... Show More
Job Requirements
- Must represent Cooper's Hawk values
- must be at least 18 years of age
- ability to multi-task and work calmly and effectively under pressure in a fast-paced environment
- ability to lift and carry up to 40 lbs
- ability to stand and walk up to 10 hours per shift
- ability to exert fast-paced mobility for periods up to 6 hours
- ability to perform essential functions with reasonable accommodation
- ability to work flexible shifts and schedules including weekends and holidays
- must be able to read, write and understand English
- thrive in a team-based environment
- passion for guest service and hospitality-focused
Job Qualifications
- High school diploma or equivalent preferred
- prior experience in a hospitality or customer service role is advantageous
- strong communication and interpersonal skills
- ability to multi-task and work calmly under pressure
- team-oriented with a passion for guest service and hospitality
- basic understanding or willingness to learn about food and wine
- ability to read, write, and understand English
- reliable and punctual work ethic
Job Duties
- Greet all guests with hospitality and friendliness
- execute professional and informed phone skills when answering guest calls and inquiries
- engage with guests and answer questions about food, wine, and facilities in a friendly, helpful manner
- educate guests on Barrel Reserve wine while escorting to the table
- supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic
- manage special seating requests of guests consistent with table availability
- assist with the duties of servers and service assistants as needed to maintain service effectiveness and efficiency
- complete necessary side work during non-busy hours
- maintain professional relationships and actively communicate with all managers and team members to ensure an exceptional guest experience
- follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
- maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook
- perform other duties as assigned
Job Location
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