Host - Hiring Immediately

Charlotte, NC, USA|

Job Overview

Compensation

Hourly

Range $5.50 - $10.00

Benefits

Daily tip payouts

Discounted employee meals

Paid Time Off

health benefits

401K Savings Plan and match

Job Description

Razzoo's is a vibrant restaurant known for delivering high-quality Southern-inspired cuisine coupled with an approachable and energetic dining experience. As a staple in the community, Razzoo's prides itself on creating an inviting atmosphere where guests can enjoy flavorful dishes made from fresh ingredients. This establishment has earned a reputation for its warm hospitality and commitment to customer satisfaction, making it a popular destination for casual dining with family and friends. The organization values teamwork, retains a strong focus on employee growth, and offers an engaging workplace culture focused on providing excellent service to every guest.

We are currently seeking a dedicated Host to join our front-of-house team. The Host acts as the crucial first point of contact for guests, responsible for greeting and seating patrons warmly and efficiently. This role involves managing table seating arrangements, handling reservations and call-ahead policies, answering phones to take to-go orders, and providing menus while promoting various menu items. The Host ensures guests are comfortable during wait times, assists families with small children or special needs guests, and maintains cleanliness in the entrance and surrounding areas. This position requires multitasking in a fast-paced environment while embodying a friendly, courteous demeanor to create an inviting and positive experience for all visitors.

The Host position at Razzoo's offers a competitive hourly wage ranging from $5.50 to $10.00 plus tips, with daily tip payouts. Employees benefit from discounted meals, paid time off (PTO), comprehensive health benefits, and a 401k savings plan with matches depending on qualifications. This opportunity not only offers financial incentives but also promotes professional development within a supportive and dynamic team environment. If you are enthusiastic, personable, and eager to deliver outstanding hospitality, this is an excellent role to grow your career in the restaurant industry.

Job Requirements

Must be able to bend, stoop, lift and carry items up to 20 lbs
must be able to move quickly and carefully in kitchen areas
ability to stand and walk during entire shift
ability to hear clearly over loud background noise
20/20 near vision with correction to see details at close range
manual dexterity to quickly move hands and arms to grasp, manipulate or assemble objects

Job Qualifications

High school diploma or equivalent preferred
previous experience in a customer service or hospitality role preferred
excellent communication and interpersonal skills
ability to multitask and work efficiently in a fast-paced environment
strong attention to detail and organizational skills
ability to stand and walk for extended periods
basic knowledge of restaurant operations
team player with a positive attitude
ability to follow directions and company policies

Job Duties

Deliver hospitality to every guest
greet guests in warm, friendly and courteous manner
open door for guests as they enter and exit the restaurant
manage and promote the specific call-ahead/reservation policies of the restaurant
make guests comfortable while waiting
manage wait list quoting accurate wait times
select appropriate station and table or booth
take guests to selected table/booth
provide menu to guests
describe menu items if requested by guest
suggest menu items if appropriate
answer telephones and follow phone procedures
take phone to-go orders and deliver to bartender
defer all guest questions regarding allergies to the manager on duty
assist guests in seating of small children or special needs guests
acknowledge guests who are leaving and invite them to return
keep entrance area clean and stocked
be observant of landscape and pick up trash as necessary
check restrooms periodically
wipe counters, clean windows and pick up trash as necessary
provide children with a balloon, children’s menu and crayons
assist service staff by refilling beverages, clearing plates, and helping to maintain tables and serve guests
wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
participate in executing birthday celebrations
comply with all applicable federal, state and local statutes as well as Razzoo’s policies and procedures
perform additional responsibilities as requested by a manager at any time