Host / Front Desk

Dave & Buster's is a unique and vibrant restaurant and entertainment complex known for its dynamic atmosphere and diverse offerings that blend dining with interactive gaming experiences. Established as a leader in the entertainment and hospitality industry, Dave & Buster's provides a lively environment where guests can enjoy food, drinks, and a wide array of arcade games and entertainment options all under one roof. This makes it an exciting place to work, with no two days ever being the same. The company's culture emphasizes fun, energy, and customer engagement, supported by a team of enthusiastic and friendly co-workers. They offer flexible work schedules, which is great for accommodating school commitments or other jobs, making it an ideal employer for students, part-time workers, and anyone seeking a dynamic and enjoyable workplace. Additionally, the company offers an attractive benefits package including medical, dental, and vision insurance, a 401K retirement plan, free games, and more, aimed at supporting the well-being and satisfaction of its employees.

The position available is for a Front Desk and Host role, which serves as the first impression guests have when visiting Dave & Buster's. This role is critical in ensuring that every visitor feels welcomed and valued from the moment they enter. The Front Desk and Host team members are responsible for greeting guests with enthusiasm and a positive attitude, managing game rentals, merchandise sales, and providing telephone support. They act as ambassadors for the establishment, guiding guests through their entire experience, which includes dining, gaming, and shopping. This position requires excellent communication skills, interpersonal abilities, and a friendly demeanor to create an inviting and fun atmosphere. Hosts also handle seating arrangements fairly and efficiently to maintain a smooth flow of traffic throughout the dining area. They ensure that the front desk and host station is organized, clean, and well-stocked with menus, silverware, power cards, and gift cards, maintaining the overall standard of appearance and operations. Furthermore, the role involves managing wait times and assisting guests promptly while coordinating with other team members and managers to ensure maximum satisfaction and operational efficiency.

The Front Desk and Host also play a vital role in maintaining merchandise inventory, handling cash reconciliation, and processing guest transactions accurately and efficiently. They must be able to remain calm and composed when responding to dissatisfied guests, escalating concerns as necessary to managers. While previous restaurant, retail, or cashier experience is preferred, it is not required; however, the ability to communicate clearly and enthusiastically in English is essential. Candidates must be at least 16 years of age and committed to following dress code guidelines, presenting themselves neatly and professionally at all times. This position provides an opportunity to work in a fast-paced, engaging environment where you can grow your customer service skills and be part of a team dedicated to making every guest's visit memorable and enjoyable. The salary range for this role is between $7.25 and $12.50 per hour, reflecting the flexible and entry-level nature of this job. Overall, this is a fantastic role for individuals who are energetic, personable, and eager to contribute to a lively workplace that values teamwork, guest satisfaction, and fun.