Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $18.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
flexible scheduling
employee discount
Free games
Job Description
Dave & Buster's is a unique entertainment and dining establishment that combines the excitement of a gaming arcade with the enjoyment of a full-service restaurant and bar. Known for its vibrant atmosphere, Dave & Buster's attracts a diverse crowd seeking a fun and engaging environment where they can celebrate special occasions, enjoy great food and drinks, and play a wide variety of games. With locations across the country, Dave & Buster's creates memorable experiences for guests of all ages by offering a dynamic combination of dining, games, and live entertainment. The company is committed to delivering outstanding customer service, ensuring... Show More
Job Requirements
- Be at least 16 years of age
- Work days, nights, and/or weekends as required
- Work in noisy, fast paced environment with distracting conditions
- Read and write handwritten notes
- Lift and carry up to 30 pounds
- Move about facility and stand for long periods of time
- Walk or stand 100 percent of shift
- Reach, bend, and stoop frequently
Job Qualifications
- Be at least 16 years of age
- Demonstrate ability to read and communicate in English
- Have friendly demeanor with ability to smile frequently
- Possess effective communication skills with multiple guests
- Exhibit professionalism in appearance according to dress guidelines
- Prior experience in restaurant, retail, or cashier roles preferred but not required
- Ability to calmly handle dissatisfied guests and escalate issues to management
- Capability to multitask in a fast-paced environment
- Strong teamwork and cooperative work ethic
Job Duties
- Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
- Act as ambassador to the building, greeting guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action
- Bid farewell to guests leaving, ensure everything was satisfactory and invite guests to return
- Prepare for the shift by ensuring area is stocked with supplies such as menus, silverware, Power cards, gift cards etc.
- Review the cleanliness and organization of the front desk and host station
- Ensure all menus are stocked and properly cleaned and maintained
- Check for restocking of necessary supplies
- Bring all areas up to standard
- Discuss problem areas with Manager
- Conduct merchandise inventory during and after shift if applicable
- Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity and efficiency/effectiveness
- Notify Manager of any guest that is perceived to be unhappy
- Assist other team members as needed or as business dictates
- Drive table turn timing by scouting open tables, bussing and cleaning tables as necessary
- Rotate seating appropriately following guidelines to ensure fairness and balance in the dining areas
- Manage flow from the front doors, efficiently helping guests with needs and directing as needed
- Manage wait times and communicate information as needed to guests, team members, and managers
- Deliver silverware as guests are seated
- Make timely and accurate calculations of bill transactions
- Greet and assist guests efficiently and with a smile while processing transactions
- Be responsible for the reconciliation of any monies from their banks
- Complete "To Go" order transactions for guests and ensure accuracy
- Sell merchandise from the front desk if applicable
- Be friendly and able to smile frequently
- Communicate effectively with multiple guests while generating enthusiasm for Dave & Buster's
- Always dressed in accordance with dress guidelines, looking neat, clean, and professional at all times
- Demonstrate ability to read and communicate in English
- Articulate clear greetings, requests for assistance, and farewells to guests
- Calmly respond to dissatisfied guests and call issues to Manager's attention
- Be at least 16 years of age
Job Location
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