Job Overview

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Compensation

Hourly
Range $11.75 - $16.50
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Retirement Plan
Career development opportunities

Job Description

Eddie Merlot's is a renowned upscale steakhouse known for its exceptional dining experience, premium quality steaks, and outstanding service. As a distinguished restaurant brand, Eddie Merlot's prides itself on creating a welcoming and elegant atmosphere where guests can enjoy not only exquisite cuisine but a memorable hospitality experience. With locations in multiple states, the brand emphasizes a commitment to excellence in guest service and culinary innovation, offering an environment that combines luxury with warmth and personalized attention. The restaurant is a preferred choice for special occasions, business dinners, and social gatherings, recognized for its attention to detail and superior guest satisfaction.

The Host position at Eddie Merlot's is a vital role that serves as the first point of contact for guests, establishing the tone of their dining experience. The Host is responsible for greeting guests warmly, managing reservations, coordinating guest seating efficiently, and ensuring a smooth and enjoyable flow in the front of house. This role requires excellent communication skills, organizational aptitude, and a genuine passion for delivering superior hospitality. The Host works closely with Valets, Servers, Managers, and other team members to maintain a polished and inviting environment, making every guest feel valued and welcomed.

Employing a Host at Eddie Merlot's means joining a team committed to professional growth, teamwork, and guest satisfaction. The position offers a dynamic and fast-paced working environment where attention to detail and proactive service make a critical difference in the guest experience. The Host must be reliable, punctual, and uphold the restaurant’s standards for appearance and conduct. Additionally, continuous training is emphasized to refine skills and keep up with best practices in guest service. Responsibilities include managing the reservation system, supporting banquet and special event operations, escorting guests, coordinating waitlists, and maintaining cleanliness and organization of the host station and lobby areas.

This is a part-time or full-time position with competitive compensation and opportunities for advancement within the company. The Host role is also integral in supporting Eddie Merlot's Platinum Club service and encouraging membership, enhancing customer loyalty and repeat business. Overall, this role offers an outstanding opportunity to be part of a prestigious hospitality team focused on curated and memorable dining experiences.

Job Requirements

  • High school diploma or equivalent
  • Ability to greet guests warmly and provide excellent customer service
  • Reliable and punctual
  • Ability to manage a reservation system
  • Good organizational skills
  • Willingness to work flexible hours including evenings, weekends, and holidays
  • Ability to stand for long periods
  • Ability to communicate clearly and effectively
  • Must follow company policies and safety regulations

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in hospitality or customer service beneficial
  • Strong communication and interpersonal skills
  • Ability to manage reservations and seating efficiently
  • Knowledge of restaurant operations and guest service standards
  • Ability to handle multiple tasks in a fast-paced environment
  • Professional and courteous phone etiquette
  • Team player with a positive attitude

Job Duties

  • Complete and pass required training modules
  • Know work schedule and meet standards for uniform and professional appearance
  • Create a positive first impression and exceed guest expectations
  • Check reservation list and coordinate with Managers
  • Obtain station assignments
  • Complete opening, side, and closing duties
  • Assist Manager in planning reservations and assigning tables
  • Answer phone professionally and correctly take reservations
  • Acknowledge and greet arriving guests
  • Assist guests with coat check
  • Escort guests and present menus
  • Control guest flow and practice rotation seating
  • Re-set tables and perform maintenance
  • Quote waiting times accurately and maintain waiting list
  • Inform manager of wait time issues
  • Maintain safety, cleanliness, and organization
  • Follow bathroom check procedures
  • Assist with Platinum Club service
  • Work meetings, banquets, and special events as scheduled
  • Communicate guest requests and complaints
  • Support team members and perform other duties as assigned
  • Adhere to all policies and procedures related to liquor, food handling, sanitation, and safety

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