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Host - Fan Duel Sports

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $11.75 - $16.25
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
flexible schedule
Career development opportunities
inclusive work environment

Job Description

Fan Duel Sports is a premier entertainment and sports-viewing destination located in the heart of Ballpark Village. Spanning two levels with 20,000 square feet of vibrant entertainment space, this venue is a dynamic hub for sports fans, offering one of the best viewing experiences in the country. Featuring a cutting-edge audio and video setup with over 1,200 square feet of HDTV screens, including a massive 40-foot LED display, Fan Duel Sports immerses guests in live sports action like nowhere else. The venue boasts a remarkable 100-foot long retractable glass roof, one of the largest in the nation, allowing patrons to enjoy the outdoors during warmer months while still benefiting from the comfort a high-quality indoor venue provides. Throughout the year, visitors can enjoy live concerts, performances, and events hosted on the venue's stage, adding another layer of entertainment beyond sports. LED ribbon boards encircle the space, enhancing the electrifying atmosphere. The facility also houses a 200-seat restaurant and an exclusive VIP lounge, perfect for those seeking a more private and upscale experience. This combination of high-tech features, diverse events, and exceptional dining makes Fan Duel Sports a central gathering spot for sports enthusiasts and entertainment seekers in St. Louis.

The Host role at Fan Duel Sports is crucial to ensuring all guests feel welcomed and receive the highest level of customer service. Hosts serve as the first and last point of contact for guests, setting the tone for their entire visit. Responsibilities include managing phone reservations and messages, maintaining an accurate waitlist during busy periods, and coordinating efficient seating arrangements to enhance guest satisfaction and flow. Hosts warmly greet guests upon arrival and bid them farewell upon departure to create lasting positive impressions. Effective communication skills are vital, as hosts regularly interact with guests, staff, and management to address any concerns promptly. Additionally, hosts may assist with bussing tables when required to expedite seat turnover and anticipate the needs of special parties or events scheduled at the venue. This position requires a proactive and friendly individual who thrives in a fast-paced environment and is dedicated to delivering memorable experiences to every visitor. The position may require working nights, weekends, and holidays in accordance with the venue's operating hours. This is an exciting opportunity for those passionate about hospitality and sports entertainment to join a renowned venue known for its innovation and vibrant atmosphere. Fan Duel Sports is committed to fostering a welcoming and inclusive workplace as an equal opportunity employer, upholding all federal employment laws to protect applicant rights.

Job Requirements

  • High school diploma or equivalent
  • At least one year of experience in customer service or hosting
  • Fluency in English
  • Strong communication skills
  • Ability to read and understand seating charts and reservation systems
  • Basic mathematical skills
  • Availability to work nights, weekends, and holidays
  • Ability to stand for long periods and move throughout the venue
  • Capability to lift or carry up to 50 pounds
  • Ability to handle phone systems and speak clearly

Job Qualifications

  • At least one year of experience with customer service or hosting
  • Must speak fluent English, other languages preferred
  • Demonstrated communication skills with the ability to interact well with guests, employees, and third parties
  • Ability to read, review and understand seating charts
  • Basic mathematical skills
  • Capable of working nights, weekends, and holidays

Job Duties

  • Answer the phones and take messages or reservations
  • Maintain an accurate waitlist when necessary
  • Welcome guests upon arrival and bid them goodbye when they leave to create a lasting positive experience
  • Greet guests in a friendly and upbeat manner with a smile to ensure guest satisfaction
  • Communicate effectively with all guests
  • Report problems to management immediately
  • Coordinate seating arrangements to provide fast and courteous service to guests
  • Occasionally bus tables to expedite efficient seating of waiting guests
  • Anticipate needs of scheduled special parties

Job Criteria

Experience

Entry Level (1-2 years)


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