Host - Fan Duel Sports

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $11.75 - $16.25
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
flexible schedule

Job Description

Fan Duel Sports is the central gathering place and entertainment plaza of Ballpark Village, located in St. Louis. It boasts two levels and a spacious 20,000 square feet of entertainment market space, making it one of the premier sports venues in the region. With a state-of-the-art audio and video presentation covering over 1,200 square feet of HDTV screens, including an impressive 40-foot LED board, Fan Duel Sports offers one of the best sports viewing experiences in the country. Sports enthusiasts and fans in St. Louis flock to this venue year-round to enjoy live games, concerts, and performances in an exciting, vibrant atmosphere.

Adding to its appeal is a remarkable 100-foot long retractable glass roof, one of the largest of its kind in the nation. This unique feature allows guests to enjoy beautiful weather during the warmer months, providing a refreshing and open-air experience while still being part of an energetic indoor environment. The venue also features a dedicated stage for live concerts and performances, LED ribbon boards that circle the entire space, and a 200-seat restaurant accompanied by an exclusive VIP lounge area for a luxurious experience.

The role of a Host at Fan Duel Sports is a crucial part of maintaining this high-energy, guest-focused environment. Employment is typically full-time and hourly, with shifts that may require working nights, weekends, and holidays to accommodate the venue's busy schedule. The host will be responsible for managing guests' first impressions, coordinating seating arrangements, answering phones, taking messages and reservations, and providing excellent customer service throughout the guest's visit.

This role demands strong communication skills, a friendly and upbeat attitude, and the ability to multitask effectively in a fast-paced environment. The host is often the face of the venue, greeting guests with a smile, assisting with special parties, and ensuring every visitor leaves with a lasting positive impression. Occasional bussing of tables may also be required to help expedite seating during busy periods, showing a team-oriented mindset is essential.

Attention to detail is paramount for the host in managing wait times, reviewing seating charts, and accurately handling reservations. Physical requirements include the ability to stand for long periods, move safely around the facility, and lift items up to 50 pounds. This active role requires one to be energetic and personable, able to maintain composure during peak times, and be proactive in communicating any issues to management.

Joining Fan Duel Sports means becoming part of a vibrant community hub for sports fans and entertainment seekers alike. The venue is dedicated to offering an unparalleled experience through high-quality visuals, excellent hospitality, and a dynamic atmosphere. As a host, you will play a key role in upholding this standard and contributing to the venue's reputation as a top destination in St. Louis. Whether you are a seasoned customer service professional or looking to grow in the hospitality industry, this position offers the chance to work in an exciting environment where your efforts directly enhance guests' memorable experiences.

Job Requirements

  • High school diploma or equivalent
  • at least one year of relevant customer service or hosting experience
  • must speak fluent English
  • strong communication skills
  • ability to handle multitasking in a fast-paced environment
  • physical ability to stand for long periods and lift up to 50 pounds
  • availability to work flexible hours including nights, weekends, and holidays

Job Qualifications

  • At least one year of experience with customer service and/or hosting
  • must speak fluent English, other languages preferred
  • communication skills are utilized a significant amount of time when interacting with others
  • demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the company
  • reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system
  • must be able to read, review and understand seating charts
  • basic mathematical skills are used frequently
  • may be required to work nights, weekends, and/or holidays

Job Duties

  • Answers the phones and taking messages/reservations
  • maintaining an accurate wait when necessary
  • welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience
  • greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction
  • communicate effectively with all guests
  • communicate problems to management immediately
  • coordinate seating arrangements to provide fast and courteous service to guests
  • occasional bussing of tables when needed to expedite efficient seating of waiting guests
  • anticipate needs of scheduled special parties

Job Criteria

Experience

Mid Level (3-7 years)


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